Excellent Customer service
I was greeted promptly and friendly Raul, who helped me was thorough. I like the atmosphere and I could tell he liked his job. I will tell my family and everyone I know that Chapman is a great place to take your car when it needs service.
I scheduled an appointment as my vehicle had some odd things happening to it. Derrick listened to all the everything and made note of it. It took an extra day but the service guy and Derrick stayed until everything was resolved. I greatly appreciate the extra time finding the problems and feel like I have a safer vehicle on the road due to them. Thanks so much.
Always kept updated by Ben on the status of my vehicle, Made the process easy and painless.
There was a bumping/roaring sound from the front wheel that my hubby was concerned about. They originally though it was a rotor that needed resurfacing which they did but the noise was still there. So, they continued to look and found that one of the calipers had collapsed. Repaired that under warranty and now no more bump or roar. Thanks Abraham and the mechanic that worked with you.
I took my 2019 charger in for its first service. Chance was my service writer he very professional and the assistant manger Ben the assistant manger was extremely help with question and solutions I asked him. My only problem is when I received my car back the technician who performed the service on my car left oil spots on the hood carbon fiber strips and the steering wheel was dirty from the dirty gloves he wore. Over all this is my second dodge product that I’ve brought in for work and would recommend this dealership to friends.
jasmine went out of her way with service for my vehicle
Shae, the sales person who showed and sold us our jeep was polite, friendly and knew her stuff. Even after the sale she was helpful in answering all our questions. Because my wife could drive the new car and I had to return the rental; Shae drove our new car to our house and I drove her back to the dealer and returned the rental.
Thanks Raul great job
Abraham was very helpful, courteous and professional. He understood my financial concerns and helped when he could.
Ben Was very helpful and responsive and kept me updated as to what was going on with my vehicle.
I was very impressed with Chapman Jeep. I got a prompt appointment, a shuttle drove me home and picked me up, they performed a thorough inspection of my Wrangler, and Derrick Goern was competent, explained things well and was courteous.
On Thursday April 4th at Approximately 10:30am, Abraham informed me that my auto needed a few repairs. A new radiator 2 motor mounts, and a serpentine belt. Well, this will take awhile, I figured. 7:30am the next morning my car was ready to go. Here's a big thumbs up to Chapman and especially Abraham for your prompt, professional, and courteous service. ??
The best service center
I had an emergency breakdown and everyone was great! Thank you so much!
Had an issue with my AC on a 2016 Grand Cherokee. After going past my standard warranty coverage they wanted to charge me $2100 to replace the evaporator. However they spoke with FCA and were able to provide get me a Goodwill credit and got all the charges covered. Thank you Chuck and Chapman for always taking good care of me.
Everything was done very quickly. Vince was a great help!
I took my 2014 Chrysler 300 into Chapman for a recall and oil change on 03/28/19 and when I had received the call that my vehicle was ready I was told by my service tech that there was an issue with all my tires and they needed immediate attention. Once I picked my car up from the service department I took it directly to the tire company that held the warranty on the tires and they had to replace all 4 tires with brand new ones due to a manufacturer defect in the tires. they were all splitting on the inside of the tire which I would have never seen for myself if not for the service technician at Chapman Chrysler. This situation possibly saved my families life, if I would have taken a trip on the freeway (which I do often) it could have turned into a very serious blowout situation and my families lives could have been in danger. I would like to say thank you to all of the service department at Chapman for doing such a thorough job when taking care of my car. I will never take it anywhere else and will recommend to all my friends to go there as well.
Turned in my Dodge Grand Caravan, needing a mess of work, to Crystal. I knew it would be expensive, I had been neglecting the poor thing. Crystal and her service team found several issues that needed immediate attention. After all was said and done, I basically got back a new van. I runs like a dream and since I own it outright should be good for at least another 4-5 years. Thank you so much Crystal for getting my van back on the road and making it safe for my family again.
Service is always great. Everyone is very helpful. Would be 5 stars if I didn’t have to wait 2 hrs for my oil to be changed when I had an appointment. Besides that I will always use this dealership for purchasing and servicing my vehicle, I will just drop off next time instead of waiting.
Raul was my service advisor for this visit and he covered all the bases and answered all my concerns Very happy with the changes that have been made with the service dept
I had my radio replaced about 2 months earlier at Chapman. It went out again. They got me an appointment, ordered the radio, replaced it the same day it came in. No hassle, done and done.
Excellent job - Steve Roy deserves A++ customer service rating. Job well done!!
As usual Vince was most helpful and extremely knowledgeable. He is always so patient
Happy to say I had a great experience, I was kept informed. By Jasmine who was very nice and explained all my options that i have for future services that I need
We are happy with our new jeep.
Great customer service. She kept in informed about my car repair. Asset to your company. Even though Chapman is under remodel all associates seem to have everything under control. I appreciate the ride home and the pick up service to get my car Thank you.
Always great service.. only thing I would mention is that you used to do an external car wash.. Is that no longer a thing??
The staff was super nice and helped me immediately. Ron made sure I was happy with my choice and made it quick and easy.
My service person Chris was excellent! He was very helpful and assisted me with learning more about my vehicle.
I have to say that my experience at Chapman Dodge was the best car buying I have ever had. My Salesman Jake, the best, very knowledgeable of the products he sales. The finance team helped get me the best deal for my situation and I felt very satisfied with my purchase. Even though they are under construction, the atmosphere was very relaxed and comfortable. Definitely will refer friends!!
I always get my oil change from here. Excellent service from the whole team. Kudos to Chrishawn for being an awesome service advisor.
Abraham did a great job he showed a lot of patience and tried to help all he could. My other review hurt him which was not my attention. Chapman would be a better dealership with more people like him. His help was exceptional. Others not so much
My Jeep Cherokee was serviced this weekend, I received great customer care. Chance was the Tech who cared for my vehicle's needs and he was efficient and texted me if I need anything while I was waiting. Thanks.
Ruth got me in and out in record time even with construction and remodeling in progress. 7 years and 105k miles of great service.
Brought my car in for some recall work. The Tech Service Team took great care of me! They kept me informed via text and had my car ready in time to pick-up the same day. Nice job!!!!
The whole Experience was fantastic. Ron N. Was my salesman and was extremely helpful and very knowledgeable. He helped me decide what Jeep was best for me. Definitely will recommend him to anyone wanting a new car.
Chris went above and beyond customer service, he explained each and every detail of my service and what I need next.
We picked the car online. Came to test drive. Danny And Sergio were fantastic to work with. Fast deal. Fantastic customer service.
Very good sales team and manager. The buying process was great
My recent experience in purchasing a 2018 Jeep Grand Cherokee was seamless and unpressured. Alana and Dan were knowledgeable and hand on throughout the process. Well done!
Was quoted almost $1600 for breaks and strats at Pep Boys. Because we bought warrenty with vehicle at Chapman's we only paid $475 for repairs. Was driven home by Chapman's and called when vehicle was done so my time was not tied up. Thank you Vince for everything.
My expectations coming in were that the service would be timely, and the communication around the service details and cost would be clear. My work was finished within the service window (and slightly sooner, in fact) and the total bill ended up less than anticipated, so win-win! I was having a lot done, so was onsite for quite some time, but there was always someone checking on me to see if I needed anything. All this while the maintenance/upgrade project for the service center was ongoing, so my hat's off to all the staff for being able to continue delivering such high quality service during that!
I had unusual needs and Derrick helped fill them. He kept me informed on my cars status.
Chapman has been in contact with me even after purchasing my vehicle. I took my Jeep there for its first check up and the customer service was outstanding.
Great service on time quick and runs great
Derrick and his crew did a great job on completing a long list of repairs and/or general maintenance. Much appreciate it,
They did a great job ! Come get your oil changed here
Everything good except for surveys which I hate. I must say though I am happy and so is my Jeep.
Chris English was very professional and gave me an excellent customer service! I was very happy!
Vince Thompson always does a fantastic job with getting my Jeep`s serviced. He was able to get an annoying rattle fixed that was located under the dash along with the coordination of getting the passenger air bag repair under warranty Vince is the BEST!!
service was excellent, Derrick was great. Not happy with the cost, but that has nothing to do with the quality of service.
Worked with Derrick in the service department and he was professional, efficient and got the job done! Glad to have found a great place to have my JEEP serviced!
I was very pleased with Vince Thompson he was very professional.
I have nothing but good things to say about this place. It wasn't like how other car dealerships were when we were inquiring about a car. My boyfriend and I was looking for a new car. We looked online and found the Jeep renegade that we were interested in. We emailed the dealership and the next day we had gotten a call from Sergio. From the time we spoke on the phone to the time we bought the car Sergio was amazing. He never once rushed us, didn't seem frustrated when we asked a million questions, very friendly and helped us out with what we needed to be on our way! I would definitely recommend Chapman Chrysler Jeep! Thank you Sergio for helping us!!
Really was happy with deal, Jason worked hard to make me happy and deliver the grand cherokee that I wanted.
For those of you looking for a new vehicle ...Head to Chapman. Ask for Sergio , a really great guy ...not a pushy salesperson, but very knowledgeable .
If there is another word that describes excellence to the next level that is what I would say.
Great work. I had tires replaced and front end realigned, Made a world of difference
I had two trips in a week for some issues on my jeep. The service tech was very helpful and easy to get ahold of when one if the issues had not been resolved (we had been ruling out what could be causing my Jeep to jump). He scheduled me back asap. Drop off was easy and quick both times and everyone was super friendly. I never had to deal with Chapman before over my vehicle and I have to say I am very happy with the experience and how quickly the issue was fixed. I was very surprised. Vince also went out of his way to take care of me. I greatly appreciated his customer service.
Keep up the good work
Had electrical issues with carpet that Derrick promptly figured out what the problem was and had it resolved in the time he said it would take.
They were both excellent and explained everything.
We had a great experience from start to finish at Chapman. Celeste and Shawn did an excellent job and made the buying experience painless. Thank you!
We arrived at 10 and were gone by 3 so that's a great improvement from other dealership. While we purchase something that is a bit different than we originally arrived to purchase, I think that we are happy with the purchase and already had a chance to drive it in inclemental weather...rain and snow.
Jacob Gillies handled my purchase. He was truly an expert on Jeeps. Very professional and patient. Recommend him highly.
I brought my car in to check out a problem with stalling. The car is only about a couple of years old with very low mileage and I had experienced my car stalling out from a full stop. Vince kept it a couple of days trying to reproduce the problem (without sucess), however, they did find a leak in my transmission fluid. I was very pleased they found that before it became a huge problem. I've been treated great every time I come in to Chapman and I will kept coming back with both of my Jeeps.
Well done for an uncommon request
An excellent job done in an short amount of time! The person that I saw to start my Jeep maintenance did an excellent job! In and out!
Vince was a great support with my car repairs last week. Vince kept me inform each day the progress of my repairs. It was a long process but my car is working like new. Vince was easy to work with and effecent. Thank you Vence
I took my Jeep Wrangler in for radio problems a few hundred miles before the warranty expired. They diagnosed the problem as a faulty radio and had a replacement installed the next week at no cost.
I’ve taken my jeep to Chapman Henderson for the last 10 years and have never walked away disappointed.
they finish installing my thermostat and belts on 2/09/2018. and call uber to bring me back to dealership. because lack of shuttle driver !
Jeep went in not running right got it back running like a champ quick service couldn't be happier
I took my vehicle into Chapman's because my check engine light came on and I panicked; Derrick helped ease my worries and was a pleasure to work with throughout this process. KUDOS!!! to you Derrick and I know Chapman's is the Chrysler dealership I'll be returning to for my car care needs.
Great customer service provided by Chris. Was very helpful with recommendations on what my car needed and the process was smooth and fast.
Nice lounge and time went by quickly. Serviceman kept me informed and what was important to do this visit. He was nice and courteous.
Derrick is fantastic. Amazing service department.
Christian English provides excellent service. Thank you.
Chris the young man that wrote the service required was fantastic, extremely courteous and kind. I received my vehicle and started to leave when I noticed the wheel lock was not in the cup holder nor the box it came in; Chris went to find it and returned saying it was in the vehicle, according to service men. Chris went back down to send one in the guys up and he luckily found it in the right rear tire. Informed Chris that if I had left the lock would have been lost and a very serious situation could have happened if I or my wife had a flat at night and the tire lock was missing. Chris stated that his manager was down discussing this with the guys and that he would go down as well . Other then that, all else is fine.
We had the BEST car buying experience EVER!!! Celeste Dunlap is AMAZING!!!! We will never go anywhere else to get a car!!!!
Derrick did a great job for me. I was misdirected to the Sahara store by the scheduler and Derrick got me into the Henderson service center. All work performed on time at a reasonable price.
Raul was great. Service time was quick.
Thank you! The service I received was excellent. My service technician, Chris, was knowledgeable and courteous!
I took my vehicle in for a service recall. Chris English, the service advisor, was incredibly courteous. He explained everything and made the experience easy. I am highly impressed with his professionalism and excellent customer service.
Other then the last time I’ve gotten my car serviced I hadn’t had the best experience but once I came in contact with Chris he provided me with information that I had no clue of And the best service that I could possibly ask for
thank you for your prompt and professional service great job.
I loved going to Chapman Dodge for the service that my vehicle needed. Crystal kept me updated and my Jeep drives so much more smoothly.
I took my Jeep Wrangler in for radio problems and within a few hours I got a message that my radio would be replaced under warranty.
I wasn’t happy with how the fender liner was reinstalled after work was done on my Jeep. Derrick was helpful in getting this resolved to my satisfaction. Thanks, Alan Zwick
I have a 2012 Jeep Grand Cherokee Overland. Lucky I purchased the Maxcare Warranty when I purchased it because I spend way more time down at the service department than the average Jeep owner. Fortunately, I was recommended to use Vince Thompson as a service advisor. He has been excellent! He always calls back right away and takes the time to listen. I highly recommend requesting him to be your service advisor.
I had brought in my 2014 JKU for an engine issue. Chapman diagnosed the problem and replaced the bad head.
Service dept mechanic not thorough with his diagnostics was told I had a oil leak to bring the van in for repair. I did so and there was no problem and I was charged for labor etc.. A waste of my time your time and I was charged for work that was not nessary and I really didn’t have I live on disability.
I always see Vince for my service needs. He’s been great. Happy to see they have an inventory of loaner vehicles on property now.
Stopped by for an oil change. No appointment but was in and out quickly. Raul Sosa and his team were great.