Chapman Chrysler Jeep Reviews

Avg. Rating:
(233 Reviews)

Excellent friendly service It was easy to get an appointment. I was made aware of all repairs I needed.

Jannette Washington
Great Service Advisor Derrick is the best

Derrick did an excellent job explaining to me what was going on with my jeep and gave me options and was extremely helpful. Working with him and the service team at Chapman was a pleasure.

Brian J Solomon


Glenda Berryman
car service and dealer contact

The items of concern with the car were handled very well and efficiently with the assistance of sales Shea and service coordinator Richard.

jack harp
very helpful

all staff were very helpful and kind - Armando and Haben made for a very speedy and efficient experience


Jacob and Joe were amazing!! Jacob made sure I was getting everything I wanted out of what I was buying. Even single staff member I encountered even in passing was courtesy

General service

Brian did an exceptional job of taking care of my car for service. I give him 10 stars.

Brian was awesome!

The team at Chapman is awesome. I always have a great experience and this time was no different. They great you incredibly friendly and after the appointment they take the time to walk you through everything. Our Jeep “Ruby” is in great hands. Thanks Brian.

Dan Truax
Service department

Exceptional service department service with Jeremy.

Joseph Scholl

Vince Thompson and the entire Service Team are the best.

Paul Dobiesz
Great service

Excellent service!! A+++


I got it done with no problems I really safe when driving my Jeep


Just wanted to say that we appreciated everyone from Haban, Sergio and everyone else who transferred our things and who showed us the technology. They were all wonderful, courteous and just plain wonderful folks. We live 20 miles away and pass a couple other Jeep dealers...but we come to you because of the customer service.

Becky and Elijah Swain
New car delivery

Excellent job by all of the people involved in my new car delivery, It went smooth and without problems.

Gerrit VanDerStarre
Oil change

Awesome service.

Hee Joun Rhee
Thank you

I would like to thank Derrick Goern for his professionalism, kindness and willingness to provide service for my 2014 Jeep Cherokee. I bought the vehicle in the Phoenix area and have moved north of Kingman, AZ. The car developed an oil cooler leak. The Chrysler/Jeep store in Kingman made it very difficult to get it worked on, pushing the repair date back several times. I called your dealership and talked to Derrick. Even though you were just as busy, he was willing for the repair shop to look at it. He also did an overall inspection of the car and found other items that needed to be addressed. He utilized my Mopar extended warranty on the oil cooler. Even though the items were rather expensive, I now have a car that is road worthy and running well. Thank you.

Mike Neefe
Great experience.

Our salesman Fred Zarebi was wonderful to work with. In fact this is our SECOND vehicle we bought from Chapman based solely on our experience with Fred. Thank you.


Jeromy was very nice and made sure my car was handled correctly within the shop for my service

Michelle Woodard
Thanks, Richard!

We appreciate the great communication we received regarding status of our vehicle the whole time- haven’t received that in many years at various places. Good job!

Connolyn Blackwell
Superior Service Experience

My last 2 service appointments for my wife's 4xe has been a much better experience than before. I'm Not saying that previous ones were bad but since Ray became my advisor, he has taken it to the next level. I didn't have to wait more than a couple of day for an appointment. He consistently provide me with updates. If I know what and when to expect, then I can better plan my and my wife's busy schedule. His diagnosis of what the problem might be is always on-point! He's one of the best, if not the best, in the service team.

Ron Espiritu
Great Service from start to finish

Our salesman (Cip) was great. He was friendly and helpful with all of our questions. He did everything he could when we were negotiating and got what we wanted. Use Cip for your next vehicle…


Thanks to Melissa for great customer service 10+

Dhurata Bala
Great service crew

Really like the service crew at Chapman very professional

David lee

I arrived at 7:30 am for a complete inspection before my travel plans to California and I was driving home by 9:30. My 2020 Jeep passed with 100% in great shape.

Patricia Butler
My time at dealership getting my oil change

I have been at your dealership now three times. My experience in the service department is always top notch.??????????? Three times I have been in there with my wife’s car & not one time was ever asked if I need any help with a car ? Or a water? No salesman ? Or saleswoman? Anywhere to be found ? Please call me I can elaborate more if interested? 4254226671

Joe Reese

Great customer service

Good experience

Very pleased with the way Vince handled our issues expeditiously, thoroughly and accurately. Thank you very much.

Edward Gerch
Great Service

I have bought two Jeeps now from Chapman. By the way, I love Jeeps especially my new Grand Cherokee. My service advisor, Raul Sosa is excellent. He is, really, very thoughtful and knowledgeable.

Rosemary Schlesinger
everyone was very professional and pleasant to dea

the five star rating above is for the wonderful staff at Chapman however the original problem that the vehicle was in for was not fixed. The vehicle is a 2022 and from the time I purchased it the speed limits on the navigation have been incorrect on some of the roads and that was the reason for the visit. they did fix two recalls that were needed but the speed limits are still incorrrect i.e. if the speed limit is 35MPH the navigation shows 20MPH. this could cause a ticket if I had to depend on these limits because they also show 45 in a 35 zone. it appears the navigation needs to be updated or there is a glitch in the system. please advise

Donald Nichols

Staff was very helpful

Juan Salinas
Great Service

The service crew was attentive, quick, and effectively took care of the problem.

Rachel Bullard
Grand Cherokee

Jeep SUV we purchased is the best. Thank you Ruth for helping us for this

Jocelyn Ligayo
Best salesman I have ever dealt with!!!

Nelson is great. Very happy with our Jeep and the service We received. I highly recommend Chapman if you are looking for a jeep and ask for Nelson (salesman). You won't regret it. Very happy customer!!!!

Lora Tinker
Getting it done

No issues, everything was fixed.

Rhett Haars
Great job

I had a great experience

Alonzo ojeda
Service review

Great service

Leonard decrescenzo
Good work

Good work

Catrina franklin
Great service

Cody Jackson at Chapman Chrysler crouton great I was in and out service was wonderful explain some upcoming service all me fully satisfied

great service

happy when i got my car

Excellent Dealership Service

Bought a car from this dealership and the customer service was Excellent. My sales person was Jacob Gillies and he has my Respect! He did everything he said he would during our buying process. Followed up when needed and made me and my wife's purchase extremely smooth. He was straight forward,no broken promises like some salesman do. We will be purchasing another vehicle there at Chapman's in another two months from now. I hope Jacob gets an extra bonus from his superiors for the extremely excellent work he is doing there and for Chapman's customers. Great Dealership!

Greg Creer

Thank you so much for helping me get into the 2022 Jeep Grand Cherokee 4xe. I have wanted to go hybrid with its off-road capabilities! I want to thank Hanna Tshehaye for helping me all day. It was not her fault it took a while because I had negative equity in the other truck that I was trading in so I understood the process took time to get approved thank you to Alex that helping me by finding a way that I can get to the monthly payment that I want for this lease agreement. Thank you to Habeen in the last part of the finance area and got the protection no worries package during and at the end of the lease. Everything went smoothly. Thank you to all that were involve in my Deal.

Marc Balatbat
Service January 12

Thank you to Vince for the friendly, fast and efficient service. I was in for two recalls and the work was finished ahead of the quoted schedule. Vince was very patient and explained everything to me in detail which I much appreciated. Thanks for the great service!

Jamie Langlois
oil change

excellent work

Routine maintenance

I was very happy with my Service Rep. She was really Great. Elaine Alumbaugh. Very easy to talk to and She was very easy to communicate with. She is truly a gem. Thank You for your service.

Robert Downey
Always great servics

Been taking my Jeep there for service since I purchased many it years ago. Always well taken care whenever I bring it in for service.

gary hodum

I was just extremely pleased w/my service advisor Derrick. He always updated me and was proactive in making sure my car issues were addressed.

Kimberly Britton
Hard work appreciated

Went to Chapman Chrysler Jeep with recall notice issue and the issue was of repair was quickly scheduled and resolved. During further inspection, other potential problems were identified and corrected to my appreciation and satisfaction.

Joe Grasso
Good service

Very good service.....quick and efficient staff. Thank you!

James Mercer
Danny Loomis and Hanna Tsehaye

I had great customer service from both of them, as well as the gentleman who helped us with the extended warranty information (sorry can't recall his name at the moment)

Ed Achrem
Sales Department

I had a very good experience with my sales people including Vanessa,Nick and Alex.

Laurence Greenhut

Could not find the pacifica I was looking for back home in Maui. Called over a dozen mainland dealers and Dwight and Antonio over at Chapman were the only dealers who went to work finding my car. Literally every other dealer just told me they didn't have what I was looking for and really wouldn't put any effort into helping me. Chapman went above and beyond to find me the exact vehicle I was looking for. They Arranged to have the vehicle brought in to their dealershipand even picked me and my family up from the hotel and brought us to the dealership. I was very happy with the service they provided and would recommend too give them a call if your in the market.

Nicolas Plauche
Service Department

My Service Advisor, Brian Flaven Exceptional... Having issues with my Jeep, Brian stepped up to help me throughout the process. His knowledge and Understanding made this issue workable for me. Honestly without his input I would have been lost. Today, after this awful Pandemic, the World ?? has changed..most people Don't care about how anything except themselves!! Brian helped me with complete sincerity.. Thank you again Brian... And Thank you Chapman For making my issue resolved..

Carole Pratt
Recall parts

Every thing went great

Ronald W. Ruthe Sr.

Great customer service


Melissa was very helpful and fit my truck in when everything was totally booked up.

Wayne Seaman
Recall and repairs

Great job Vince

Ron Ruthe

Service on our Rubicon

Bruce Bickford
My New Family.

Chapman Chrysler Jeep is the only place I will do business with from here on out.. I recently had a problem with my vehicle and my new service advisor Melissa... I only use first names for family.. Melissa informed me the part needed was on backorder. When the part came in, we still had a little problem that I didn’t quite understand. She introduced me to a gentleman named Gus ,Gus is the service manager for Chapman Jeep. Gus is a very knowledgeable and extremely intelligent individual. we had a very nice long interesting conversation. And decided a trade-in might better suit my needs.. he was not trying to upsell me, he was generally trying to figure the best solution for me. I explained my situation to him and then a few minutes later a gentleman entered the office and I met with Ryan. Ryan is the general manager of Chapman. I Knew Ryan’s name by all the reviews I had read on Chapman beforehand. and was very impressed how he would answer each negative review as well as the positive ones .Ryan Gus and I Had a nice discussion, and I was assured we would find something that would fit my needs.. Ryan personally took charge and put me in contact with the right other family members Nick The sales manager Alex the sales representative and Dominic the finance manager. I also had phone contact with Sergio . This team worked their magic and put together a very fair deal for me. I was able to pick up My vehicle the very next day! There’s a slight silly thing with it but I’m sure they’ll find it very humorous when I bring it back in after the first of the year and I know I won’t have to write a review and have it answered these people are professionals.. I Thank Not Only These Folks but all of the Personnel that I had contact with while I was there .From the receptionists who laughed at my jokes to all the people on the floor that made sure I had everything I needed(they do Have the Best and easiest beverage machine)..And the Many I haven’t met yet! It was a true pleasure being there and doing business with All of them.. My New Family.

Mark Hernandez
Oil change

Great fast and quick service

Ronney Griggs

Staff is awesome, you’re greeted right away and they keep you updated about any concerns.

George Pizarro

My Jeep was repaired in a timely and efficient manner. Ray kept me informed throughout the process.

Stephanie Hughes
Service work done at your company

I can always get great service at you company

Ronald W Ruthe
Scheduled maintenance

My vehicle was handled very well . The guy was so respectful and knowledgeable

Juanita Carter
Great Service by Vince

Great service by Vince. We ask for him specifically when bring our Jeep in. We had a rather involved visit this last time, with extended warranty work on custom parts. Vince handled everything extremely professionally the whole way through. We really appreciate his efforts and demeanor whenever we deal with him.

Rob K.
Chris Davis

A real pleasure working out a deal with another vet. Chris is a fair, honest, "Stand up Guy"!

Robert Nard
Service visit

Very satisfied with staff and the service I received. Would reccommend Chapman to my friends

William Hart
Very knowledgeable

Vanessa did an incredible job, very polite and knowledgeable, made purchasing a vehicle a great experience! Thank you.

Mark schoffstall
Vince and the team is great

Vince always takes great care of his folks every hero I’ve had he is my man! His team and all at Chapman are excellent thanks guys

Always Satisfied

Thanks to Jeremy and is crew! Always attentive and assist me with all my inquiries:) Thanks always and I will Always be a Chapman customer

Rebecca Shapiro
Fabulous Service

Thank you to Jeremy and his service team for always assisting my issues and resolving them. They are the best to handle all my concerns:)

Rebecca Shapiro

Great customer service.

Water pump

Utilized my extended warranty, provided me with a ride within n 10 miles and ready as promised.

LaJuana Gates
Personalized Customer Service = Danny

I had a fantastic experience buying my Jeep Rubicon 4xe from start to finish! Danny Loomis exceeded my expectations every step of the way: from helping me order specifically what I wanted, and keeping me updated during the build, to providing an efficient and educational process when picking up the Jeep. The personalized service from Danny makes me want to buy another vehicle! When I do, it will be with him!

Brian is awesome

Brian is always personable and explained the lovely nail embedded in my tire. Brian also recommended great place for breakfast and over delivered on the time it took!!! Brian also heard my pain with my chalk board sounding breaks which is a pain point for me and my car. It is a bit better. Thank you

Rhonda Friday
Add aftermarket items.

Do quickly at a price I felt was quite fair.

Emery Drake
Great service

I’ve bought 2 cars from Chapman . Bringing my cars in for repairs they always do a great job.

Shawn Nicholson
Oil change and tire rotation

Good, wasn’t aware tire rotation was an extra $25

LaJuana Gates
Elaine was great!

Elaine was friendly and knowledgeable! She explained things and gave me options!

Sarah J. Abad

Vincent and team did a fantastic job. Thanks!

Shaulonda Triplett
Great work

Quick and easy. Nice also for some follow work to get done. Good group there

Craig Kurtzman
Jeep Girl

I have been with your Dealership since 2004! I’m happy to say that Vince Thompson & Staff has continued to provide excellent service and very knowledgeable service!! ??

Myra J Nowlin

Elaine in service explained everything, was courteous and professional while being friendly and kind. Nico picked us up from home, he was also all of the above.

Steve Andrascik
Detailed Service

Upon arrival my issue was dealt with, a plan was put in place and I left with a loaner vehicle. The personnel saw that every detail was met and eventually I received my vehicle early with an pleasant conclusion

Joe Grasso

Friendly and helpful staff. The new waiting room is really nice.

Naara Souza
Grand Wagoneer

Great sales staff knowledgeable Fantastic customer service and delivery

Brent Butcher
Getting a new of tires was so easy

Melissa took great care of me (and my car). I needed to get a new set of tires for my Grand Cherokee and she got everything done quickly.

Diane Killian

Ray Alkasem was my service advisor and he was awesome

Jeremy Novoa

He was very knowledgeable and professional. He kept me updated on the progress of my Jeep’s service visit. I am and was happy with Chapman.

Sherie Ralston
Great service

Everyone was friendly and helpful

Victoria King
Wheel Balancw and Rotate with Elaine Alaumbaug

Great Customer Service. Very respectful. She (Ms Elaine) listens to her customer. I called her to ask something, eventhough its been already taken care of, she still called me back to make it sure its been settled. The guy with her in the booth was also nice. Keep up the good work guys. Thank you

Noelda Traina
Service repair

Jeremy did an excellent job of getting the parts, a loaner car and the work done in a day!

Great service

Great service

Great service with Melissa

Great customer service

Maria Faulk
Oil & Filter xhange, 30000 mile inspection

Bryan did an excellent job

Joseph Canlobo
Vehicle service

Really very good customer service as always

Barbara Loth
Great Service

Once again service start at Chapman exceeded my expectations and delivered outstanding service. Friendly, professional and accommodating service is the standard at Chapman.

James Finley
Truly best service

Jeremy and the team are excellent in service, courtesy, and true professionals!!

Ed and sue Moss
Great Service

Experienced polite and caring staff in Service Department, and they were able to address the issues in a timely manner. Great communications.

James A Finley
Vince did a GREAT JOB

Gus was a pleasure to work with

James Fiore
Good Service

Got good service on my car but have two areas of weakness. You did not add Nitrogen to my tires like I asked for. Hard to find other places Called service rep. to discuss this and did not receive a return call

Wayne Hein