Chapman Chrysler Jeep Reviews

Just another fantastic experience at your service center.

I took my 2016 Grand Jeep Cherokee in for scheduled service at the dealership where I purchased. My service writer Natalie Nahas, was friendly, pleasant, knowledgeable and offered suggestions on my service needs. She was concerned if I needed transportation home and offered to assist in securing me a ride at the dealership's expense. The waiting room was clean, quite and provide complementary snacks & coffee. Natalie kept me informed by text & emails as to the status and updates on what was going on with my vehicle during service. She made sure that any repairs that were covered by warranty were taken care of. When I came in to pick up my Jeep it was clean, serviced and because of coupons Chapman Jeep provided, the bill was reduced from the original estimate. Thank you Natalie for such a great experience. Your customer service skills reflect highly on the professionalism of Chapman Chrysler Jeep in Henderson, NV. Share review Edit review Remove review

Chris was a great service writer. Very outgoing & helpful.

Great service as always

I was treated so professionally from Anthony. He kept me abreast of things that need to be done soon and tackled the main concern! In these times it’s so nice to feel appreciated and thank you Anthony,,,

Melissa Lewis did a great Job getting vehicles in and worked on in a fast and timely manner. Great communication.

I had a great experience with Anthony Canlobo. He was very professional he explain everything and was very nice. I will definitely ask for him again.

Best experience, to date, purchasing new vehicle. And this is not our first Rodeo. Even with COVID concerns, it was a good experience.

I’m glad Vince is still doing excellent work. I’m back in Henderson and was delighted to have him working on my vehicle again.Hes. True professional!

Rolled in Saturday morning without an appointment and was out in less than 45 minutes. Service Advisor Chris provided great customer care and kept me informed of my vehicle's progress. Will definitely recommend.

Dominique Morrison in the Chapman Chrysler Jeep service department does his very best every single time in customer service and represents Chapman Chrysler Jeep brand exceptionally well. As a former New York City Police Officer and working in Law Enforcement here in Nevada. I’m used to having to interact with hundreds of people on a daily basis the good and the bad and professionalism and customer service is something you have to have naturally. He is well educated on the knowledge of the Jeep services, as well as makes each customers feel that they matter and are taken care. After a hard’s days work in law enforcement, it’s nice to be able to put your trust in a dealership service representative like Mr. Morrison, who you know is going to be professional every time you go into the dealership to get your Jeep fixed and that he is going to get the job done! He keeps you informed, updated on the conditions on your car and always is professional. You’re in the best hands with Dominique Morrison!

Danny was very helpful in providing information on the car we purchased as well as other vehicles we looked at.

The service writer was professional and had me taken care of in a short and timely manner.

Melissa was awesome! My Jeep needed a small repair and she made the process was seamless from the moment I pulled in until the moment I left.

very good

Took care in one shot & not too long of a wait!

Vince made sure all my issues were fixed and made sure I was satisfied with the work done.

Great guy! great service!

CHRIS ENGLISH has been my Service Advisor for over a year now, & he is by far, the BEST in Customer Service that I’ve ever experienced at a Dealership! He is simply a genuine person who takes his time to explain everything, while answering any questions I may have. Most importantly, he is always available to take my calls or responds back in a prompt & efficient manner. I travel from Summerlin to this location in Henderson because I KNOW I will be treated well, & that’s worth every mile to me! Absolutely excellent *****

The Service Department at Chapman Chrysler is exceptional. They provided a friendly and professional experience. Very detailed and informative. They go above and beyond.

Chris was at my door before I turned off my car. Asked if I needed an appointment to get oil changed. He said we can do it now. Took maybe 30 min. And I was finished. Great service! Chris had superior customer service! Thank you

I always have great service at Chapman! Anthony Canlobo was my service advisor and he was very friendly and had my Jeep ready to go in under 40 minutes which I appreciate. He gained a loyal customer because of his customer service.

Had a recall service for my Jeep Cherokee, called Chapman and they booked an appointment right away, my appointment was for March 1st and I somehow thought it was for the 22nd of February and showed at 7am and Dominique Morrison (service assistant) said it would not be a problem and they would take care of me. First of all, he thanked me for my service, I am retired military, so I really appreciated that! Dominique had me in and out under an hour, even with all the safety protocols for Covid. He was professional, courteous, and he kept me informed throughout the entire process, probably the best service I have encountered in my 62 years. Dominique even offered to have my vehicle washed, of course I accepted the kind offer. When the service was complete, before handing me the keys, Dominique sanitized and wiped down the vehicle....awesome guy and awesome customer service, I highly recommend Chapman Chrysler Jeep and ask for Dominique!!! Wish there more people like Dominique, thank you

I brought my car in for an oil change. Anthony was a delight to deal with he was professional, personable and helpful. He set me up for my future oil changes, completed the service quickly, and I got back a a clean car. He walked me to my car opened the door for me and thanked me for choosing Chapman’s. I continue to get my service done at Chapman because of people like Anthony.

Rocco Acri in financing went way beyond the call of duty to get me the best possible loan. Rocco was professional and friendly. He took time to understand my needs. He saved me thousands of dollars in interest by searching until he found the right lender for me. Thank you Rocco.

Excellent service from Anthony

My wife and I had a great experience purchasing our vehicle. Our advisor Fred was very helpful in answering all our questions we had. Fred made us feel good about our purchase and the deal we were getting. We also had great service from Rocco who was also very helpful with all our questions. I will definitely recommend Chapman Chrysler Dodge to my family and friends.

Chapman has always and continues to provide me with on time, prompt and accurate services for my Jeep Cherokee. This time was a vehicle recall service and the appointment was on time and the service was accomplished quickly, efficiently and professionally.

This star rating is for the service center on Auto Drive! If was rating the one on Sahara & Boulder Hwy the rating would a BIG FAT 0, since they seem to pick & choose what customers they see too first based on whether or not they can upsell them that day, bad sales tactic when you consider that I won't be going to that shop again, should I have a big ticket item, if I could help it. For the record, they did this to me TWICE now (where I was left standing for 20+ minutes while the attendants dealt with people that came in after me)! They won't get a third opportunity to make me feel like dirt. Being Chapman is the only Dodge service shop in town, I have to go to them. Luckily their location on Auto Drive (20 miles from me) was another option. I'm grateful to Chris English, he was so empathetic and helpful. Twice now, he has taken a horrible experience & turned it around for me. He gets all 5 STARS! Thank you Chris, as long as people like you are at that location, I will take me business there! P.S. I got the impression that I am not alone in my experience at the Sahara & Boulder Hwy location.

Dominique Morrison was my service representative. He was very knowledgeable and courteous. I would recommend Chapman and Dominique to anyone.

James was exceptional. He walked us through the necessary repairs, recommendations, and things that were needed at this time. No up sale. Felt honest and helpful.

On Tuesday I took my car into Chapmans for a regular oil change and had some brake service also done. Anthony Canlobo was my service coordinator and kept me informed as things went on. He was efficient, friendly and the team had my car done ahead of the promised time. I will certainly continue to bring both of our vehicles to Chapman Chrysler Jeep. Thanks for looking after me!

I purchased a Jeep Rubicon. I live out of state but Shae Love made my buying experience very very easy!!!! I Would definitely recommend Chapmanchryslerjeep ??

All repairs and scheduled repairs were done as stated by the service department

Came in for a recall and it was fast with no hassle....thank you

Dwight Viernes was very nice and knowledge he was patient and kind thank you for your help ??

Buying from Chapman and working with Shae, my sales rep, was an awesome experience. I never felt pressured and Shae was so helpful in getting me the best price for my trade-in and the new Jeep. If you're considering buying a new vehicle you need to check out Chapman and talk to Shae!

Service was fast and Chris was very courteous.

Danny was so nice and worked quickly with use.

Amazing, 10+++. I am so happy with your entire team, Richard, Haben and Jacob are beyond fantastic. I love my new jeep!

Went into dealership was greeted right away. Great service by all Drove home a new Jeep

As a repeat Customer it was nice to know they know you and have all your vehicle maintenance records. Chris English was my Service Advisor and he instantly recognized me and provided what I consider 1st class Customer Service. In and out without a hitch. Thanks Chris

Everything was handled perfectly and Chrishawn was very professional and helpful. I would recommend this dealership to everyone.

Excellent and Friendly service as always that’s why I have chosen to purchase another Jeep... Thank You for treating me like family enjoy my experience every time I come in....

A perfect 10. Jeremey is the best

by far the best service I have ever had at a dealership

On my last visit to the service department I received excellent service from Dominque Morrison. My overall evaluation would be outstanding with a 10+ rating. Thank you

No appointment but Anthony Canlobo took great care of us - the battery was replaced while we waited. Kudos to Anthony ??

Anthony Canlobo was my service writer. He was very friendly and professional. He said my Jeep would be ready in an hour and it was as he stated.

Contacted Derick in your service department, explained the problem, set up an appointment for Tuesday. I was able to bring the car in on Monday for the next day appointment. Derick called at 4:00 p.m. on Monday to tell me that all service was completed! Although Derick was not available when I picked the car, service performed was explained to me in detail by another agent. I am VERY pleased with Chapman.

My experience this time at Chapman Chrysler was the best I have ever had. I bring my 2014 Chrysler 300 to your dealership for all of it's needs and this time was exceptionally great, all because of Natalie. This young lady called me for every detail about my car and was very professional. I have been in the customer service industry for over 40 years and I can clearly say that her service was above and beyond the best I have had at Chapman. Don't get me wrong the service is always good at Chapman but hers was superior to all others. Thank you for your help with my car and I look forward to the next time I have to bring it in.

Dominique my service guy was awesome as usual. Very professional, helpful, my car was ready as promised. Such a gentleman he even made sure my car was sanitize. Such a nice young man !

Service was fantastic! Dominique took such great care of my vehicle. I’ve had nothing but problems in the past with other dealerships.

I recently made an appointment on-line for routine service on my 2018 Jeep Wrangler. The staff at Chapman were ready and my work was done on-time and the staff were courteous. I highly recommend Chapman for all your Jeep needs.

My Jeep wouldnt start yesterday so I had to get a jump start. Brought the Jeep in to get the battery replaced Anthony Canlobo took care of me. He was superb and a huge credit to your organization.

He was very personable, and knowledgeable answered all my questions and my car was serviced in a timely manner.

I was very impressed with the service at this dealership. Dominque was polite, professional, made me feel very comfortable and cared for. He gave me options. I decided to wait on the car service. It was done quicker than expected and I was kept informed throughout the process.

Anthony did a great job as my Service Manager. He was very professional and courteous. I will ask for him when I return for service in the future.

The service I received from service representative Dominique Morrison Chapman Chrysler Jeep was amazing. My service representative Dominique Morrison was exceptional in his mannerism and dealt with my concerns in a very professional manner. The servicing of my vehicle was complete and successful. Couldn't be happier! I will highly recommend this dealership to my law enforcement co-workers, friends & family. The staff in the service department is very helpful and prompt highly recommend this dealership 5 stars. Chapman Chrysler Jeep is an outstanding dealership to deal with. From the sales team to the service department. Couldn't be happier!

Thank you to Chris English for a very smooth, friendly and speedy car service adventure.

Just want to let you know that Jeremy in the service department was great to work with. He kept me very well informed on the progress of my vehicle and went out of his way to help me with a loaner vehicle. Good communication and easy to get a hold of him when I had questions. Very professional!

All aspects of the services were outstanding. I came into the dealership without prior notification and the service writer took the time to ensure that I received the service that I requested in a timely manner. She showed a very personable attitude throughout the interaction and was a pleasure to deal with.

Survey

Second time having my service done at Chapman, Chris English very professional, communicated very effectively, made the whole process very easy. Will come see Chris for any future needs.

Good customer service by Dominique Morrison

Service is awesome, I’m greeted right away and I’m advised of my choices. That’s why I choose to have my service done at this dealership. Thank you for everything!

Came in for a routine oil change. Fast and courteous service.

They got me in right away for several issues and a general oil change. The service there was excellent. I wasn't expecting to get ny car back so soon, but it was done nearly the next day. James took care of me and had excellent communication through the entire process. Five stars.

It was great service. Friendly, helpful and efficient. I also appreciate Anthony helping with my wife’s recall on her Jeep. Great to get that done at the same time as my service.

Chrishawn provided great customer service. He is very knowledgeable and has good communication skills. Chrysler is very fortunate to have him as an employee. Chrishawn keep up the great work!

Chrishawn was the most observant and helpful service person I have ever had the pleasure of working with.

CHRISHAWN ENGLISH GREAT JOB THANK YOU FOR YOUR SERVICE

Chris was very professional and friendly. It was literally the quickest oil change I’ve ever had.

Vince Thompson at Chapman Chrysler Jeep is an inspiration when it comes to building a strong foundation of trust. I feel very safe in leaving my Jeep in Vince's hands.

From the receipt of vehicle till vehicle being returned was kept informed on status and all updates. Thank you to Dominique

Service

I did my oil and filter change for my Jeep Renegade at Chapman Henderson Jeep. I was helped by express service advisor Chris English. Chris provided outstanding service. He was attentive to my questions and provided answers that I could understand. He was professional and courteous, but at the same time friendly and approachable. Chris is a rare gem and Chapman Henderson is very lucky to have him.

My car was done on time and the dealer also fix a recall part that I needed.

This was the first time I personally brought in my rubicon for service, and the experience was great. Natalie, my service advisor, made sure I was informed of worked being done and completion expectations. Thank you for making it easy to service my jeep.

Great service. Friendly staff

Vince Thompson made sure my concerns were looked at and confirmed everything was looking good!

Warranty work completed and car better than ever.

Staff respectful, courteous and understanding. Chrishawn English listened and repeated back for understanding of my expectations and needs. Staff was so busy New Years Eve and yet I did not feel rushed and my Jeep was ready and sparkling in a timely manner. Thx

Anthony was my serviceperson and the team performed well--only 45 minutes for oil change, tire rotation, and inspections! Couldn't ask for better.

I brought my Jeep for a bad aux battery warns. James got me in and out without any trouble. He ensured that everything was done right and got it back to me ASAP! Well done!

Went in for oil change. Found other issues. Chris took care of what he could that day. And guided to make arrangements for an appointment for another issue.

I came in for an oil change and was greeted by service advisor ”Chris”. He was very pleasant, helpful and wonderful to deal with!! All I can say is thank you thank you thank you Chris!!!

I have been using Chapman for several years to service my Wrangler. They provide excellent service.

purchased dealer certified used car from fast & friendly associates at Chapman

That place is like a "machine!"

Service writer Mellisa Lewis was outstanding and professional with her services! Thanks a million for being the BEST part of Chapman!

Dominique and Chris Jackson both are truly great at their jobs. They greeted me as soon as I arrived, kept me informed of the progress of my Jeep and explained to me the process along the way. Gus the manager is the best he listens to my concerns and addresses and fixes any also he listens to my when I give good employees praise for a job well done. This dealership has set a bar for customer service that all car dealerships should strive for. They are honest and I can trust them!

Just purchased a 2021 Jeep Compass from the moment my boyfriend and I walked in our dealer Haben was amazing .... no pressure help us with every question we had worked hard for us and got us in a brand new car we love already .... Rocco in the finance department was great as well had us laughing and made the experience good especially having to sign all those documents ... Chapman has a great team with both Haben and Rocco and we are glad we got to experience buying our new vehicle from them ... thank you again Haben for taking the time with us it was great !!!!!

Vince Thompson has been my Service Advisor for about 2 years now. He responds promptly and provides options to resolve my auto issues each time. No pressure. Thank you, Vince!

Great service.. didn’t take too long and the waiting room they have is pretty nice and comfortable when you have to be there atleast an hour.. thank you

Chrishawn English has always been very attentive to my needs as a customer. I have had the pleasure of having Chrishawn as my service representative on 3 different occasions. He is extremely personable and knows his job very well. I know when I contact Chrishawn he will have my best interests in mind and will provide superior customer service. Chrishawn represents the Chapman dealership very well, and I hope he is valued as an employee. Thanks Chrishawn and Chapman for providing another excellent auto service experience. I will return as a customer in the future knowing it will a great experience. Dan Nelson

Took my jeep in for oil change. Antonio helped me out and from second I pulled in til second I pulled out I was taken care of. Thanks

All who was involved in checking out my vehicle and especially dominic great job

I recently bought a used 2012 jeep wrangler unlimited at chapman and have been using them for service as well for the things I couldn't do myself. Customer service has been top notch from day one, especially with the service department. I use one guy, Dominique Morrison, has done great, kept me in the loop every step of the way. Very knowledgeable and would give him all 10 out of 10 and highly recommend Chapman in the future. Thank you guys and happy holidays

Domique was helpful and kept me informed of my repairs daily. Very kind and answered all my questions.