Chapman Chrysler Jeep Reviews

M17-electrical diagnosis and replaced spark plugs.

The previous rep I was working with was no longer with the company. Thank you Vincent for stepping in to assist with making sure my car AC got repaired in a timely matter. Thank you and the rest of the service team for the professionalism and excellent customer service.

Went in their service department for an aftermarket license plate holder. Rocko was able to show me several different options, ordered the one I wanted and contacted me when it arrived. Was able to schedule an appointment for the installation. Derek in service gave me a timeframe of which the install should be completed and absolutely on the nose. Overall great experience for start to finish

Vince was the customer service person and he was great. Kept me apprised as to problems with my car. Extremely helpful.

Dillon and the team made it a very stress free and easy time.

Richard provided excellent customer service and kept me well informed of the progress .

Very professional to deal with.

Lately been working with Derrick and he has been very helpful with my Jeep Wrangler. As a fellow Jeep owner, he understands the ins and outs of off-roading and has helped with certain issues that arise with my Jeep. He goes out of the way to answer any questions. This makes me comfortable, and I will continue to have my vehicles serviced at Chapman Jeep.

ANTONIO MAGANA & NELSON LUGO WERE AMAZING!!! I RECOMMEND THEM TO EVERYONE, THEY MADE THINGS EASY AND FAST AND WAS ABLE TO GET A GREAT DEAL ON THE JEEP WE WANTED! THEY ALSO TOOK CARE OF MY TRADE!! THANK YOU!! CONTACT THEM TODAY!!

It was very good fast I made sure they knew I really needed it done as soon as they can finish my car because it’s the only car I have for my family and to get to work and back home and they finished it right when the parts came in very quick nice and done correctly.

Always a great expierence with Derrick in service, I thought I may have had an issue with my Jeep while it was in for an oil change. Derrick took the time to scan it, test drive it, and found no issues. I would highly recommend him and the service department to anyone who needs Jeep service. Thank you.

Good

I was helped promptly to get all my problems fixed. Was informed about other problems and if they were required to be fixed or not. And was easily set up with a loaner car during the process.

I want to say thank you to the amazing team at Chapman in Henderson. I felt really comfortable with Shae and Sergio. , both were phenomenal sales persons. Shae ended the sale with assisting me in answering any questions I had. She was with me through the whole process. I recommend Chapman in Henderson. I am happy with my purchase. I left with what I wanted and love.

Everything perfect from scheduling to pick up!

Vince in service was awesome! He took care of the recalls on my truck in a timely manner and always communicate what was going on. Will be returning for future services.

fast service, helpful staff, loved working with Rickie

My jeep went in for regular maintenance. Brian Flaven, once again, made sure everything was taken care of.

Ruth was great! Definitely go see her for your new Jeep!!

derrick always takes great care of my jeep, no matter what the service or repair is

All employees are friendly and very helpful.

Great service

Excellent customer service . My service Rep Cody was outstanding. He listen to my concerns and addressed my concerns upon my approval. . Nice guy

I CAN'T SAY ENOUGH ABOUT THE SERVICE WE RECEIVED FROM BRIN FLAVEN OUR SERVICE ADVISOR HE WAS EXTREAMLY EFFICENT, TRUTHFUL, AND HELPFUL. HE KEPT US WELL INFORMED AS TO THE PROGRESS OF OUR REPAIR AND COST FACTORS, HE WENT WELL OUT OF HIS WAY TO ACCOMODATE OUR NEEDS AND YOU CAN BE SURE WE WILL BE RETURNING IN THE FUTURE FOR ANY FURTHER SERVICE NEEDS EVEN THOUGH WE LIVE IN ANOTHER TOWN AN HOUR AND A HALF AWAY.

excellent

excellent

So much professionalism treated me like I was only one there , gave special treatment, or it felt like it was , and Lou made it all happen, thank you Louie pelekai

Friendly, fast, caring.

I’ve never had as great a car buying experience as at Chapman. Jacobi was quick on his feet and courteous of mine and my husband’s time while making it a fun social experience too. Jaime in finance ducked us! She is a wonderful person who made sure my time was valued. Angela at the front desk was kind and helpful. I highly recommend this dealership to any future Jeep owners.

Vince is our service manager. It is always a pleasure to deal with Vince.

Richard Cardosi is a very conscientious, professional, and attentive service technician.

Can't be happier with the quality of service

Helpful, fast and informative.

Brian really took care of us. We quicky got our rental, and got our jeep back clean and and working well.

Brian really took care of us. We quicky got our rental, and got our jeep back clean and and working well.

I received top-quality service repairs to my Chrysler 300C. Chapman Chrysler Dealership always does a fantastic job on my vehicle maintenance repairs.

Everyone was very helpful and friendly. Our salesman Christopher was awesome. We already used Chapman for service for our jeep. Glad we decided to use them to buy our new Grand Cherokee.

Great job, professional service & good repair in process system

Elaine Alumnaugh outstanding. Informative, very knowledgeable and very friendly. I will ask for her whenever I bring my Jeep in for service

Service Dept. rep. Cody, and Parts dept. reps. Josh and John provided excellent, professional, and friendly service after the dealership where we purchased our vehicle did not even try to help us.

I have traveled these states over 25+ years of my life. I have experience good and bad customer service. Chapman goes beyond customer service with honest people. My service advisor Derrick Goern is a Jeep owner and he did not hold back consulting on my service issues, he shared his experience, gave me peace of mind and my next steps. I will be bringing my Jeep back to Chapman to have Derrick and his team work on my vehicle when it comes time. Lastly for my next Jeep purchase, Chapman will be my one and only stop as they now have my business permanently.

Vince Thompson is the best Service Manager there is - bar none! He is always fair and exceeds my service expectations everytime. I have not been lucky enough to get a car rental/loaner for the past 3-4 service appointments. However, I am willing to find my own transportation knowing that my vehicle service will be overseen by Vince. Vince pro-actively keeps me updated, and he always follows through. Can't ask for a better Service Manager than Vince. Thank you, Vince!

I recently had my 2020 Jeep Gladiator in for battery issues. I had to have both changed out even though I had the main battery replaced less than a year ago. The service writer explained the test and how long it would take, I was advised that the service would take a god part of the day, I explained how I had some other appointments to get to in the day. The service writer was able to get my Jeep in and done in only a few hours. I appreciated that my time was valued, and that the service department did all they could to complete the service timely.

Thanks to Derrick Goerman for providing excellent customer service throughout the process.

Ever be going down the street and everything goes out? Well i did, I called Chapman, they said they may have something open next week, LOL im in the intersection dead, Finally got it going took it to the dealer, WOW, so happy. Turned out to be the Aux. Battery, OK then the load test say both batteries, OMG the estimate was over 1000.00, Gotta do it. Elaine was great kept in contact, all said and done, 650.00 oh thank you, Happy as can be. THANK YOU ALL in and out in 4 hours.

Came in for a routine oil change. Was quoted 1.5 to 2 hours as there were several ahead of me. It was done in just over an hour. Cody is an excellent service rep, always friendly.

Normal oil change, tire rotation, flushing. Also A/C repair. Service Advisor Lou Pelekai was super to deal with. He is a professional. Patient and friendly, explained work to be done and schedule. It's not his fault everything is so expensive now!!

I was initially assisted by Lou Pelekai (a fellow Hawaiian) who quickly checked for the tires I needed replacing based on the last service. When I got there, he insured everything was set and my husky and I walked around and enjoyed the myriad of people that gave my husky a lot of attention. When the car was finished, Elaine Alumbaugh, texted me and finished up my order. She walked to the car and made sure everything was ready. You cannot ask for better service than that! Thank you Lou and Elaine!

Brought my car in to have the A/C checked out. They determined the motor went. Car is under extended warranty. They provided rides for me and fixed the car in a very reasonable (and promised) amount of time. Vince was great - handled everything in a timely manner and very courteous.

Cody was super helpful, quick and provided the hugest level of customer service. I always enjoy coming in to get my Wrangler serviced.

Was greeted very professionally I was kept informed about repairs. Repair took a little longer than expected but is understandable since parts had to be shipped

Issues with my 2019 Cherokee AC were diagnosed and repaired int an acceptable time frame. Satisfied with the professional service I was given.

Routine oil change

Derrick was really good to have , he keeps us informed.b

Great customer service!

Exceptional Service !!! Thank You

I've used many dealerships across the valley for service. Chapman seems the most on top of their game in regards to taking care of their customers service needs. I would recommend.

My service advisor and team always comes through! Been bringing my Jeep to Chapman for service since I bought it 10 years ago!

Everyone was very professional. Provided recommendations for repairs and warranties, but did not overly push. Repair costs were fair and took my recommendations into account. Resolved the issue without becoming overly expensive.

Always happy with the service at Chapman.....great staff (especially JJ and Derrick)Thanks!

It was a great Experience Ruth and her team were amazing great customer services ever .

Service Advisor Derrick, Shop Forman Joe and the entire Staff at Chapman Chrysler Jeep showed me what a "FiveStar" Dealership is all about. Thank You!!

I took my car in for service. They found an issue that needed to be repaired. There are two types of “mechanics”. Usually you get a “parts changer”. But in my case they actually had a CRAFTSMAN! The shop foreman overseen the job and fixed it perfectly. It’s nice to go to a dealership that has more than parts changers. Good for Chapman.

Great service, was able to schedule appointment, Derek was able to make all repairs under warranty. I use Chapman even though I live on the other side of LV.

I just wanted to tell you all how pleased I was with my positive experience during the servicing of my vehicle. The check in process was very smooth and I was greeted multiple times by staff including Service Manager Anthony and was assured someone would be with me shortly. Lou Pelekai was my assigned Service Advisor from start to finish he communicated with me every step of the way and ensured all of my questions were addressed. My service was related to the U90 Recall and involved 2 days to complete due to the involved process and parts replacement. Lou ensured that I had a ride home via Lyft and also ensured I had a return Lyft ride to pick up my vehicle. I really enjoyed the communication of the Chapman App keeping me informed of the progress on my vehicle. Lou also followed up with me multiple times with updates on progress. I am really impressed with the processes and procedures that Chapman has in place to enhance the customer experience. I was able to experience your lovely customer waiting area briefly and was very impressed with the cleanliness of your entire site service areas and waiting areas. Job well done please keep these processes in place, you and your team are truly providing “World Class Customer Service” You will definitely have my continued business. Sincerely, Craig Mary

Dropped my Jeep off early, for scheduled service. Cody was on top of it. My vehicle was serviced and washed before my scheduled appointment ????. I appreciate the timely, friendly service.

I appreciate the way Brain Flaven took care of my needs on what needed to be done on my car and got me out on time to go to work that day, Saturday, 6/24/2023

Melissa, was great keeping us updated on status of repairs and additional items that needed attention.

Melissa in the service department is thorough and an absolute pleasure to work with.

Had jeep towed into dealership with and electrical/battery issue. Problem fixed and was on my way.

Got there early and Brian got me in/out for my oil change and brake system service. Only 1 hour without an appointment. Thank you.

Service advisor is awesome! He explains the work requirements and gives a time frame to finish the job so I can make arrangements for the day.

Friendly staff and efficient service. Elaine Alumbaugh provided the best customer experience, professional and attentive. These days it’s rare to recieve great customer service, Chapman is the exception.

Very happy with the service department and the staff. Very helpful and knowledgeable. Thanks Chapman!

Great service and friendly people.

Just wanted to give special kudos to Elaine for her services during my oil change/tire rotation.

Derrik took care of my record problem and called me back as promised to pick up the car in a timely manner and he knew I was going on a trip. I needed the car ASAP. Thank you Derrik.

Great service team

Brian did a great job! Service was quick and without glitches. A very good experience for me. Thanks Brian!

They were able to fix my concerns I had on my vehicle. Great service by Jeremy and Victoria for coordinate everything for me.

The salesman was very helpful, cordial, and accommodating! Probably one of the best in our 60 years of buying new cars.

thank you!

Thank you Jeremy for the quick service! Very helpful and answered any questions I had in regards to my vehicles service.

It was quick and no surprises

Everyone here was really helpful and I am very happy with the purchase of my new Jeep. Thanks to Ciprian and the team at Chapman Jeep!

This was my second vehicle purchase from Chapman in 5 years living in Vegas. Shae was the most personable salesperson I've ever worked with, and Haben was excellent explaining all the finance parts of the deal. (I also have to put a great word in for Melissa Lewis in the service department for helping me any time my car needed service!)

Problem was fixed with additional items needed. I trust Chapman Jeep. So had the additional requirements done also. Chapman always has what needs to be done regarding my Jeep. I trust Chapman totally.

Amazing service keep me informed and updated on the car. was very well informed with everything going on with the vehicle amazing.

Vince Thompson has treated us good the times we have been there, but no being able to duplicate the problem is frustrating for the customer. My 2020 Pacifica will not start at times and the brake get really stiff, then we have to wait 10 minutes to try again for it to start or start with the control. I am concerned that he brake booster that they tested and passed with no error codes is the problem, but them unable to duplicate is not their fault but frustrating for us to get stuck at times with the problem that the dealer cannot repair. I know everyone depends on computers nowadays, but the symptoms should be able to be diagnosed by a mechanic with his/her own brain and not always depend on a computer to tell him/her what to fix. Maybe I am incorrect, but I really feel that people need to think and figure this out regardless of what a computer is telling them.

Staff was very professional and thorough. Parts department was very helpful. Thank you,

Had a great experience at Chapman Service Department. Elaine in the service department was professional, friendly and knowledgeable. She makes the process so easy. Alex the Sales Manager is always so helpful and cares about his customers. I’d like to say thank you Chapman Jeep for having the best staff. I’m a happy Jeepster.

Raul was a pleasure to work with. Service done in a timely manner, excellent communication skills and friendly disposition. Appreciate all 3. Will continue to call him for all my wagoneer needs.

I received a first class experience on my very first visit to this dealership. I initially went in for repair service to my vehicle and I came away with a much better yet newer model vehicle. I got my mojo back.

I needed an oil change and a recall repair. Chapman had actually reached out to me regarding another vehicle but were able to schedule me in for my Chrysler 300. When I dropped off my vehicle, Richard greeted me and got me taken care of ASAP. Richard explained that they would do what they could to address my concerns and verified the parts required for the recall were available in-stock (they were). I had a ride from my wife to go home, but requested to be picked up when my vehicle was ready. I dropped my vehicle off at 8 am, and was contacted approx. 2:30 pm that my vehicle was ready. A short text message and Richard scheduled a Lyft ride back to the dealer so I could grab my car. My car was returned to me clean and ready for the road ahead.

Richard was polite, helpful, and accommodating.

Good

Our Service Manager went out of her way. I have used Chapman of Scottsdale for years now I am in Henderson. Always great experiences but this one was over the top. 10 Stars.

We went in after a horrible experience at Jeep Only. Sip and the rest of the team at Chapman in Henderson were great. Even after a hiccup with one of the vehicles, a manufacturer default, they came through. We are really happy with our new purchase.

Despite my 2019 dodge caravan repair on the throttle surge was not corrected the first time, which I understand, I would like to give a thank you to chrysler management team. They understood my concerns and went out their way to repair my vehicle. They extended my car rental which was a life saver. Special thanks goes out to Richard my service writer, he does a great job understanding people's concerns with in the maintenance service repair world and goes out of his way to take the customer first, thanks again Richard. In addition I would like to give a thanks to Sergio in sales for working with me in buying the car and answering questions I had after purchase.

I was thoroughly impressed with the quick and efficient service that I received at Chapman. From start to finish, the entire process was seamless and hassle-free.I was greeted by Anthony, who helped me select the best option for my truck. He also went over the other services that were available and provided recommendations for future maintenance. The actual oil change was completed in no time at all, and I was back on the road before I knew it. The entire staff was courteous and professional.Overall, I would give this oil change service a 5-star rating for the excellent customer service and quick turnaround time. I would definitely return for future maintenance needs. Thank you, Anthony and the entire team, for a job well done!