They were both excellent and explained everything.
We had a great experience from start to finish at Chapman. Celeste and Shawn did an excellent job and made the buying experience painless. Thank you!
We arrived at 10 and were gone by 3 so that's a great improvement from other dealership. While we purchase something that is a bit different than we originally arrived to purchase, I think that we are happy with the purchase and already had a chance to drive it in inclemental weather...rain and snow.
Jacob Gillies handled my purchase. He was truly an expert on Jeeps. Very professional and patient. Recommend him highly.
I brought my car in to check out a problem with stalling. The car is only about a couple of years old with very low mileage and I had experienced my car stalling out from a full stop. Vince kept it a couple of days trying to reproduce the problem (without sucess), however, they did find a leak in my transmission fluid. I was very pleased they found that before it became a huge problem. I've been treated great every time I come in to Chapman and I will kept coming back with both of my Jeeps.
Well done for an uncommon request
An excellent job done in an short amount of time! The person that I saw to start my Jeep maintenance did an excellent job! In and out!
Vince was a great support with my car repairs last week. Vince kept me inform each day the progress of my repairs. It was a long process but my car is working like new. Vince was easy to work with and effecent. Thank you Vence
I took my Jeep Wrangler in for radio problems a few hundred miles before the warranty expired. They diagnosed the problem as a faulty radio and had a replacement installed the next week at no cost.
I’ve taken my jeep to Chapman Henderson for the last 10 years and have never walked away disappointed.
they finish installing my thermostat and belts on 2/09/2018. and call uber to bring me back to dealership. because lack of shuttle driver !
Jeep went in not running right got it back running like a champ quick service couldn't be happier
I took my vehicle into Chapman's because my check engine light came on and I panicked; Derrick helped ease my worries and was a pleasure to work with throughout this process. KUDOS!!! to you Derrick and I know Chapman's is the Chrysler dealership I'll be returning to for my car care needs.
Great customer service provided by Chris. Was very helpful with recommendations on what my car needed and the process was smooth and fast.
Nice lounge and time went by quickly. Serviceman kept me informed and what was important to do this visit. He was nice and courteous.
Derrick is fantastic. Amazing service department.
Christian English provides excellent service. Thank you.
Chris the young man that wrote the service required was fantastic, extremely courteous and kind. I received my vehicle and started to leave when I noticed the wheel lock was not in the cup holder nor the box it came in; Chris went to find it and returned saying it was in the vehicle, according to service men. Chris went back down to send one in the guys up and he luckily found it in the right rear tire. Informed Chris that if I had left the lock would have been lost and a very serious situation could have happened if I or my wife had a flat at night and the tire lock was missing. Chris stated that his manager was down discussing this with the guys and that he would go down as well . Other then that, all else is fine.
We had the BEST car buying experience EVER!!! Celeste Dunlap is AMAZING!!!! We will never go anywhere else to get a car!!!!
Derrick did a great job for me. I was misdirected to the Sahara store by the scheduler and Derrick got me into the Henderson service center. All work performed on time at a reasonable price.
Raul was great. Service time was quick.
Thank you! The service I received was excellent. My service technician, Chris, was knowledgeable and courteous!
I took my vehicle in for a service recall. Chris English, the service advisor, was incredibly courteous. He explained everything and made the experience easy. I am highly impressed with his professionalism and excellent customer service.
Other then the last time I’ve gotten my car serviced I hadn’t had the best experience but once I came in contact with Chris he provided me with information that I had no clue of And the best service that I could possibly ask for
thank you for your prompt and professional service great job.
I loved going to Chapman Dodge for the service that my vehicle needed. Crystal kept me updated and my Jeep drives so much more smoothly.
I took my Jeep Wrangler in for radio problems and within a few hours I got a message that my radio would be replaced under warranty.
I wasn’t happy with how the fender liner was reinstalled after work was done on my Jeep. Derrick was helpful in getting this resolved to my satisfaction. Thanks, Alan Zwick
I have a 2012 Jeep Grand Cherokee Overland. Lucky I purchased the Maxcare Warranty when I purchased it because I spend way more time down at the service department than the average Jeep owner. Fortunately, I was recommended to use Vince Thompson as a service advisor. He has been excellent! He always calls back right away and takes the time to listen. I highly recommend requesting him to be your service advisor.
I had brought in my 2014 JKU for an engine issue. Chapman diagnosed the problem and replaced the bad head.
Service dept mechanic not thorough with his diagnostics was told I had a oil leak to bring the van in for repair. I did so and there was no problem and I was charged for labor etc.. A waste of my time your time and I was charged for work that was not nessary and I really didn’t have I live on disability.
I always see Vince for my service needs. He’s been great. Happy to see they have an inventory of loaner vehicles on property now.
Stopped by for an oil change. No appointment but was in and out quickly. Raul Sosa and his team were great.
Stopped in for an oil change for my Jeep Latitude. No appointment but was in and out in no time. Great service
My wrangler is a total project car that Ben Morris just loves seeing drive in to the dealership. Thank goodness Ben does his best at getting me in and out of Chapman with some comedy relief in tow, because my car is really getting a lot of attention from him! Keep Mr. Morris around otherwise I don’t think Anyone else will survive me.
I feel as though Ben Morris is trying his best to take care of my jeep that keeps coming up with new ways to visit Chapman as much as possible. I’m really tired to being a regular customer but Ben always seems to come through with fixing it up with a little of comedy relief on the side. Glad I’m in good hands as he makes sure I’m all fixed up in the end.
1 / 19 / 2019 When we arrived at Chapman Chrysler Jeep, We were greeted by Danny listening to our concerns about the funds that we wanted to spend on a car. Danny show us different types of cars until we seen one we like Danny explain about the financing Department that would help us. We drove the car home that day, we are happy customers, everyone was very personal, professional, and nice to my wife and I the Manger Brent, the Finance person April and Danny the Sales Representative did and exceptional job. Thank you Danny, April and Brent we will be more than happy to refer people to Chapman Las Vegas Dodge Chrysler Jeep, God Bless and have a wonderful year. Mr. and Mrs. Austin
Accommodation was superb!!
Was greeted promptly and the service was handled fast and correct
I had a great experience buying a new car. Never feel pressured, and never felt that I was getting the run around.
No hassles getting pan gasket replaced under my Max care warranty. Abraham kept me informed and it was repaired quickly
Derrick is a great service guy. He's patient and very detailed Derrick is alot of fun; rain , sleet or snow ,and it was actually raining the day I picked my car up. Go Derrick Go Give Derrick a raise asap! Or promote Thanks
Thanks Vin for great service.
Thank you to Vince in service who helped me out a bunch when I brought my vehicle in. He was ready to help, quick and efficient. His follow up was great too. I appreciate everyone at Chapman in Henderson. They are always amazing!
Quick and easy...in and out in less than 40 minutes
The service went well
As usual, chapman provided great honest service.
Vince was very friendly and thorough in explaining the process of using a third party warranty. My vehicle was ready when promised
Sometimes you prepare for the worse. but Derrick just made it a smooth and easy transition. from making the appointment and bringing the car to keeping me updated and getting me a ride to and from home. I have to say everyone at the dealership was friendly even if they didn't have to do with my car. I'm Glad i made the choice to come here and again it all started with Derrick. Great Job!!!
Thank you for all the effort in getting our deal put together. We love our new Jeep!
The Chapman team is great! Whether it is an oil change or a bigger issue, this is the place to trust to take care of your Jeep. They are good communicators and explain all the options available to solve problems - not just the expensive options. I recommend this auto service team!
Vince Thompson is always responsive with our service needs. Our last visit was not a very pleasant one, as I had to pay out of pocket due to another service provider. But, Vince made the appt hassle free. Thank you Vince
My interaction with Steve was wonderful, he truly is a people person and is very welcoming. Worked well with me and I am happy with my purchase. Thanks again!
Somebody give Hans Hanson a raise! Thank you for your patience with me. I did not feel pressured at all.
Had me out and on my way in no time at all Definitely a A-plus rating lol wish they had washed my car though ??
Made my appointment in and out with tire rotation in thirty five minutes with oil change
great service none better
Brought my brand new Jeep Wrangler in because it wouldn’t start. Explained the issue to Vince. He took my concern very seriously even though my Jeep was running at the time. He was able to find and fix the issue. Vince was amazing and took the time to explain the problem and what was done to fix it. Thanks Vince!! I will come back to see Vince at Chapman for all of my Jeeps service needs!
Service was thorough and outstanding. Employee was kind and friendly, and yet highly professional.
My experience at Chapman was awesome ..Derrick and Ellena was amazing ..Derrick took the time too show me all the items in the vehicle and assisted with showing me where I would take my vehicle for service ...* the experience was great and I would do it again
Vince has been the service manager caring for my Chrysler automobiles for many years and deserves kudos for a job well done. It is a pleasure to work with him and his professionalism as a Cashman representative deserves commendation.
I want to thank Tim, my service advisor, and Chapman Jeep for the outstanding service I received on 7/19/2018. I was set to leave Vegas for the 1200 mile drive home when a strange noise sent me to the Chapman Jeep service department instead. Visiting a strange dealer in a strange town is every traveler's nightmare. I told Tim my stranded traveler story and he was very understanding. He gave me an immediate sense of optimism. Besides repairing my initial problem, they called my attention to other issues and repaired those as well. I got my Jeep back early the next day and for less $$ than I was quoted. How could I be any happier? Well, they washed my Jeep too! I couldn't believe I was treated so well at a place I had never been. Thanks again to Tim and Chapman Jeep!
Vince is the best to work with. He is efficient and remembers things about my Jeeps needs. I appreciate him. He is a valuable employee for you.
This is the 3rd oil change I've had on my 2017 300, each time Ruth has helped me and everything went smoothly and extremely fast, She even had my recall for the cruise control done right then(I thought I might need to make an appt. for that). I'm so happy with the SERVICE at CHAPMAN CHRYLER JEEP!
Raul took good care of my Jeep Liberty in a timely manner. There were several customers waiting. I was in the wrong lane for my recall appointment. Raul moved me to proper lane and kept me from being pushed back in the wait line.
Excellent service would recommend to everyone
I’ve been using Chapman for the past 3 years, and they always provide excellent service. The staff is kind and patient, and they always look out for me!
The good: You guys fit me in and got me fixed up off a drive up. Awesome, you rock for that. The bad: I had painted my jeep with tempura paint, so when you washed my car it got messed up. Normally I would be fine with a good wash, I can always repaint. Tempura is water soluble its meant to come off. However... The ugly: the car wash didn't remove all the paint. (Not surprising, they really aren't meant for the heavy a cleanup job) Heres the thing, you guys didn't finish cleaning off the paint...so what I got back looked terrible. Now I know your thinking look bro we can't have our guys spending all day on one car. I spent an hour with a rag and a bucket of water and wiped, not scrubbed, wiped the rest of the paint off. My complaint here is you didn't even try to finish the wash. You just left it. Maybe it was a time thing, I dunno. It was annoying. Overall: I'm satisfied with the service.
I was very pleased with the service I received from Vince and the repairman. Thanks to both of them. Helen M. Nichols
Great service. Tire had a tack/nail in it that caused problems.
thank you so much luis vazquez & lawrence ennis im in love with my car ??
I have dealt with Derrick several times thru the years and as always he comes thru. Always knows what he's talking about, says what he means and means what he says. Got my problems on my jeep taken care of. Awsome job! Thanks Derrick.
I was taken good care of your staff
Outstanding customer service!!!! Extremely satisfied customer!!! Shae Love is the best saleswoman ever!!!
The service was great! We were very happy with the service. Ruth was a pleasure to deal with. Thank you Ruth.
My 2015 Cherokee had a problem so I brought it to Chapman Jeep where I met Tim and he took excellent care of my Jeep and it was ready the same day. Good job guys!!!! Thanks for your help, Tim!!!
Had my car in for oil change on June 29 and asked them to check brake fluid because brake light was coming when I would stop at light in a slight downhill position and then it would turn off once I started driving. I was told everything was fine. Had to make an appointment because brake light kept coming on under same circumstances. Had car check on July 10 and low and behold I was told my brakes okay light coming on because fluid was low. So very disappointed that this wasn't fixed when I originally asked for it to be checked on the 29th. Got a printed review on the 29th stating everything was okay. How dependable is your customer care?
I am very pleased the way my service was handled. My server , Christian Gonzalez was very helpful, kind and courteous. I have no complaints.
Left with a good feeling.
Dear Mr. Banker, I just want to take a moment of your time to tell you about the absolutely stellar service experience I had today at your dealership. Let me preface with a little information about me. I have ALS and am confined to a power chair. While I can transfer from the driver’s seat to the power chair and then exit my van via the handicap ramp it is a difficult procedure. In addition I can’t stay seated for long periods of time. Today I had an appointment with Vince Thompson at 7:00 AM to have some recalls performed on my van. When Vince introduced himself and began the preparation for my work order we chatted briefly about how quickly he thought he could get the work completed and also about my difficulties getting in and out of my van. Vince immediately came up with a plan to position my van with me in it just outside one of your workshops. Then he coordinated with your technician Oscar to perform the recalls right then and there without me having to get out of the van. And, Oscar was polite, courteous, quick, and efficient. Mr. Banker in my world this was huge! Vince showed empathy, care, and concern above and beyond the call. Just extraordinary especially when you think about the time he spent with me personally when he could have had opportunities to sell service work rather than help a disabled person with a simple warranty repair. Hats off and many thanks to Vince and Oscar. Thank you, R. Bronson
BEN WAS AWESOME, AND I REALLY APPRECIATED HIS EFFORT AND GREAT COMMUNICATION, NOT TO MENTION THE NO CHARGE LOANER VEHICLE
I appreciated how honest, efficient, and quickly my car has been serviced when needed. I always leave feeling that I received the best service available. Thank you for all you do.
Chapman has taken care of my Charger for a bit now. I look forward to when it's time for a new car. I will stop at Chapman first.
wouldn't recommend service on Friday. That's when I take mine in and I won"t have to wait. Not seeing you there lol
I had a very good experience at Chapman. Vince had us out in an hour, but we had expected to be much longer
Excellent service from both of these employees. Chapman should be proud to have them on the team
Service great as always. My service adviser Ben Morris exceptional as always
Very quick service, Nice reps ....
Enjoyed the service given all employee's were great!
Vince was awesome in helping get my car back on the road. Took a little time but the job was done great.
I recently brought my wrangler in for a multitude of small issues(oil leak, axle seal leak, recall revisions) and am happy to say Chapman took great care of me once again. Over the years I’ve consistently maintained my vehicle here and continue to return when I have warrantied issues in need of repair. They’ve always been informative, prompt, and most importantly capable of solving any problems my jeep has ever had. I didn’t originally purchase my vehicle at Chapman but they’ve more than earned my business in the near future when it’s time to buy again.
The sales Woman Ellena was the best very pleasant she went out her way to get us the best deal possible, we are very pleased and we're gonna recommend her to all our friends and Co worker's
The sales Woman Ellena was the best very pleasant she went out her way to get us the best deal possible, we are very pleased and we're gonna recommend her to all our friends and Co worker's
Got the vehicle in quickly
My car was in for recent service and Vince was my service adviser. He did an excellent job of keeping me up to date on what my vehicle needed and my vehicle was ready on time. The service I have received over the last six years has been great. It is nice to have a dealership and service department that is not a dog and pony gong show affair and that is upfront and honest from sales to service. Thank you Chapman !