Chapman Chrysler Jeep Reviews
Nick Cross took care of me through the entire service process from scheduling an appointment through the delivery of my car back to me! Nick kept me informed the entire time. I’m very happy with Chapman! Keep up the great work!
My car was fixed and oil was changed, in a timely matter, but disappointed it wasn’t washed, when I asked to wait for the wash, was told they don’t do that any more. :(. I really miss that feeling of driving off in a “shiny new car” I just paid $600 for.
Xavier Sinyard went above and beyond to take care of me and my vehicle! I will come back because of him!
I just leased a new Jeep Willys 4xe. Everyone I dealt with were professional in their approach and just nice to deal with. A shout out to Nelson, Milan, Hobbs, Jake and Shea. Actually the best buying experience I think I may have ever had and we all know how difficult buying a car can be. Give them a try, the price was right and everyone was great.and I mean it.
Great service from Elaine & JJ. They immediately repaired my jeep after arrival without an appointment.
Cody Johnson did a great job taking care of us yesterday!
To be honest, I have been trying for months to get somebody to help me. I have a manufactures warranty I pay for! But it wasn’t until the other day when I scheduled an appointment and I got Jeremy. It wasn’t until my experience with him that I have been able to appreciate the extra $136 a month I pay for rental\coverage! He made everything so convenient for me. I hope he continues working here because I never want to work with anybody else. Thank you Jeremy for all of your help and for making everything so convenient for my children & I. I give 10 ????????????????????’s!!!!
To be honest, I have been trying for months to get somebody to help me. I have a manufactures warranty, and I pay for an extra Warranty! But it wasn’t until the other day when I scheduled an appointment and I got Jeremy. It wasn’t until my experience with him that I have been able to appreciate the extra $136 a month I pay for rental\coverage! He made everything so convenient for me. I hope he continues working here because I never want to work with anybody else. Thank you Jeremy for all of your help and for making everything so convenient for my children & I. I give 10 ????????????????????’s!!!!
Thanks for all your help and Thanks for getting my car back to us, no one help us like you just did. Your bosses need more of you.
Needed a defective part replaced service team was great excellent communication throughout and quality and timely work. Love getting work done here.
Best dealership for all of your Jeep/Chrysler/Dodge automobiles. Fast friendly service writers! My car is always completed when promised.
Our jeep stalled in the middle of the road while driving through Las Vegas. Thank God we were towed to Chapman Chrysler Jeep dealership and that Vince was our service person. He had us back on the road by the end of the day. Thank you Vincente Thompson
You will have to excuse me as I don’t remember what my service advisors name is. But it’s a lady and she was super super sweet. She did anything and everything in her power to help me out. And she did a super job. Please when you get this, please let her know, I said thank you very much and when I do go back, I will definitely be looking her up.
The staff is very professional and friendly ?? ??. The waiting time and customer service The best. Henderso take care of car maintenance always!! Thanks to all staff members!!
After many years of doing business with Chapman, I found an Elaine Albaugh(sp?) to be the best service rep I have ever experienced there. I’ll look forward to working with her again when the need arises thank you for having her she is outstanding.
All repairs were completed in a timely manner.
today (4-27-2024) Nelson Lugo helped me fine the exact new vehicle that I was looking for. Shae-Love made the finance experience easy and Madison Stackhouse help getting familiar with my new vehicle.
In and out in less than an hr. Elaine was great.
Everyone I had the pleasure of meeting was amazing and very attentive. Thank you to everyone!
Great job. They did everything in the same day, when I thought I had to go back and make another appointment, but they got it done the same day. Thanks
Thank you to Alex, Shea- and Hobs as well as the new guy Tyrek for their kindness and persistence in helping me get this purchase done the way I wanted
I’ve been coming here for 4 years now and thanks to Xavier this is the first time I am content with my service, thank you for being an honest human we will come back because of you!
Appointment set up was painless and quick. Drop off was quick & I was offered a ride home. Car was repaired. While I’m not happy that a software update that I had no control over is not covered under the extended stinks, but I know that’s not the technician’s fault. Car was returned with interior dirty, with dirty fingerprint marks all over interior where repairs were completed near diver visor and CarPlay plugs. Pick up was also painless and everything was explained.
Tim in service and the manager, Gus, we're great and got my truck in same day. Many thanks! I'll be back
Jeremy really came through for me. I needed an exhaust actuator swap so I can pass smog, and he was able to get order the part, and complete installation in 2 days. Great customer experience and quality work!
As always Vince Thompson did a great job in keeping me informed as my car was being repaired.
Kristin and the service dept provided me with excellent customer service.
Nick Cross was the Rep I had and him and the service Manager Anthony were top knotch
Great customer service from booking appointment to completion of work.
Thank you Ray for everything!
Wow super helpful!! Amazing customer service! And the staff all treat you like family!!! All the staff members had a smile on their faces and will always ask you if you needed help! Just amazing!!!
Cody was awesome, so friendly and efficient. Appreciated the service!
Had my oil change done in amazing time, with the most amazing customer service. Everyone at Chapman is so wonderful and friendly.
Elaine was wind blown and a bit chilly, but still made me laugh and feel welcomed. My car was completed sooner than she anticipated.
This is our 2nd vehicle purchase from Chapman in the last 6 years. Every time we visit for service on our vehicle we deal with our same service rep Jeremy is has always taking care of us and made us feel like family. Thank you Jeremy for all that you do! Also for always giving us stellar service.
Everything was done correctly and they answer all my questions and received a free car wash.
Best place to take your car and get great service and outstanding customer service!!!
Ellaine took care of me on my oil change service. I was in and out in 30 minutes. Everyone has always been great though!
Jeremy Novoa assisted me with repairs to my Jeep Wrangler. He is very professional and accommodating. He stayed in contact with me and I couldn’t have asked for better service. Jeremy is a definite asset to Chapman.
I had an issue with my remote auto start. Appointment was easy to make. Got me in on time. Jeremy and the team were great with communication/ service/ timing and loaner car was clean and 1st class. Got me back in my car same day. This dealership has always delivered in the 3 years I’ve been there and Jeremy on multiple occasions. Farthest dealership from my house but Best in Class for sure. Thank you again Jeremy and Chapman!
First time going to Chapman for our new Jeep. Cody J took excellent care of us. Professional, courteous and friendly. Great follow up and communication.
No one likes having to take their car in for service . My car needed an inspection for an extended car warranty with Mopar. Another dealership was giving me the run around a would only do inspection if I bought warranty there. Chapman no issues and was able to get the appt the next day !! Check in was a breeze. I figured since it was a Friday, I would be there for hours. I was SO wrong ! From check in until check out was just an hour ! Xavier took great care of me . Waiting area is comfortable and was easy to catch up on work while I waited . I will definitely recommend anyone to Chapman auto for any type of car/ truck maintenance. Thank you for being efficient but also extremely professional!
Ray did an awesome job as usual getting my car serviced and repaired.
It's never fun or cheap when you gotta bring your jeep in for a scheduled maintenance.. Jeremy Novoa has been a incredible person to deal with, for the last few years.. He has been thoughtful and courteous and always trying to make sure we're having a positive experience.. I truly appreciate him and what he does..
MET NICK CROSS FOR THE FIRST TIME. FELT LIKE I KNEW HIM FROM THE OLD DAYS HANGING OUT. EASY TO UNDERSTAND THE ISUES. HE"S MY SERVICE ADVISOR.
I came for a routine oil change and my technician was Javier. He was super professional, transparent, and attentive to the questions I had. Considering he was one of the few techs that day on a busy Monday- he managed to get me done within 2 hours. Very happy with my visit! Thank you, Javier!
For this being my second purchase of a Jeep Wrangler in the last 5 years, the staff at Chapman Chrysler Jeep Henderson went Above and Beyond! I want to give a shout out to Ruth who reached out first after an online inquiry. Ruth directed me to Tarieque Hairston my salesman who was very personable helped to get the deal I wanted done! A very big shout out to him!! I cant forget my finance girl Shae-Love who was hilarious and made my day more fun! You will see me again in the future! -Dustin
I had a wonderful experience with my service advisor while adding a tow package to my wrangler. As usual the work was done in a timely manner and well done.
Great service
They were expedient and thorough and didn't just rely on technology, they were conscientious enough to do manual testing. rely on technology. They were courteous and I truly appreciated their Integrity which is rare these days. Thanks Nick for all your help.
Ruth worked tirelessly to find me the perfect vehicle and make the deal work. Ruth is a valuable asset to Chapman and make this the best buying experience, yet.
Recently had my Jeep fixed and Jeremy was fantastic to communicate with. He explained what the issues were in terms I could understand for not being a car person. He was friendly and had a good experience dealing with getting the car back on the road.
First off all my service is done at Chapman Chrysler Jeep since I bought my Jeep Wrangler Unlimited in 2020. Recently had a clacking sound. Made an appointment with my service advisor Ray Alkasem. Dropped off, Ray made arrangements for a rental car for me. Was advised the next day the issue. Parts were ordered, Jeep got fixed, and he even pushed my recall fuel pump to get done so I don't have to come back. I suggest everyone purchase an extended service warranty you never know what can happen. My go to guy is Ray Alkasem he goes way beyond in great customer service and communication is fantastic throughout the whole process. Highly recommend.
I was pleasantly surprised on my last visit. The service was wonderful. Not only was everything fixed quickly, Richard looked for ways to help save me time and money. It was the smoothest, most professional service I have ever had at the dealership. Bravo!
Brian Flaven is always great! He makes sure we get great care for our vehicle maintenance and any issues that may arise.
I made an appointment over the phone. Friendly and efficient. She asked for vehicle info, vehicle problem and gave me an appointment date and time and alerted me it could be a few days in their care. I arrived at dealership and was greeted be 2 people which directed me to a service specialist, Richard. He was friendly and efficient. He wrote up all my requests and discussed warranty plans that were offered by Mopar. A few days later I was receiving texts on phone calls from Richard on the progress, diagnosis, recommendations and costs for repair. We agreed on services and my car was ready the next day. I was very happy with my service. I wish my car got a bath, but it was raining so I understand.
Richard Cardosi is a great service adviser. He is the definition of what service should be. The team at the dealership is great. Everything works as it should on my Jeep Patriot.
Vince Thompson always gives you great service calls and lets you know how or soon your car will be ready can’t say enough wish there where more like him thank you.
Great service provided from Derrick
The service advisor was very knowledgeable and my appointment went smoothly
Elaine she was great !!!She always been great with great experience and great customer service. You guys are lucky to have her such a great employee.
Went for routine oil change and tire rotation, they were quite busy and figured on being there for a while, BUT, I was in and out under 30 minutes!!! Yes, Express lane means Express....
Chris was very knowledgeable and easy to talk to
Elaine A. was my service advisor. She was friendly, knowledgeable and helpful. She responded to my questions and made sure I knew what to expect. After a speedy oil change and auto check-up, she walked me to my car in the rain to be sure I was safely on my way.
Always great service, a very positive experience overall!
Thanks for a job well done and ahead of schedule as well.
Had a very good experience— routine oil and tire rotation; also had their complete check Service advisor very attentive
Jeremy always provides excellent customer care and keeps us informed at all steps through the process. He is always through with what is going on and ensures that all expectations are met. He has been my trusted service advisor for the last 4 years, we won't use any else because he is simply the best!
Great job on my visit and service work
Thank you Jeremy and Anthony for being fair and patient with my start stop issues! Im so glad we were able to come up with a plan that worked!
Got my car serviced recently. The service was great. However, I’m giving 3 stars because I was not given the complimentary car wash after the service because the representative that helped me stated “my car would be dirtier going through the wash than not”. Which makes no sense to me at all. I’m pretty disappointed that this complimentary service was not given to me out of convenience to the people providing the service.
Cody Johnson(service advisor) was able assure that specific maintenance concerns and instructions were passed along to the tech. In course of the maintenance I was made aware that there was additional maintenance advised that I was able to defer and see to fixing the next day. This location has always given me the peace of mind that fixes outside of my ability are handled quickly, effectively, and personably. I purchased my vehicle from this location, and trust the team with all routine maintenance. 10/10 overall experience.
To make this short and sweet, every time I bring my Jeep for service, it is always great. Nice people and pretty quick.
Fast and very helpful especially j j the mechanic was honest and kept my truck on track
Bought a 2024 Jeep Wrangler Sahara at Chapman Chrysler Jeep last night. Nelson was great and so was the entire staff. Quick and Professional, thanks for your help.
Derrick goes up and beyond to make and make sure all is goos
We enjoyed the service, the professionalism of the staff, the ambiance, the management team, and the friendly customer service thank you
Anytime I bring my vehicle in for service Derrick always goes above and beyond to make sure everything is explained clearly . Always keeps me informed on the progress. He is a great asset to your team!
Derrick G. was great from start to finish. I would definitely recommend getting your vehicle serviced here. Excellent experience
Vince Thompson provides excellent customer service. He consistently goes above and beyond to ensure I'm well taken care of. Additionally, he promptly responds whenever I reach out. Thank you, Vince!
Kept informed. Fixed right the first time. Could have been quicker, but wasn’t bad. Overall a great experience.
Once again service did a great job. Vince and Elaine always take good care of me.
Derrick Goern was great. My car came in for service, I got a loaner quickly. Communication was great. He contacted my to let me know my car was ready for pickup. He also looked at the repairs that were completed correctly with me. Made sure everything was doe correctly. Great service!
The best jeep service in the valley, I live in centennial hills and willing to drive to Henderson for service.
Took my 2014 wrangler Rubicon in for oil change and small leak coming from under the engine. My service advisor Derrick Goern called to tell me they found the source of the leak and that it required removing the manifold covers which was covered under my warranty. He suggested that since the Jeep has almost 100k miles on it and would need to replace spark plugs at 100k miles, that I could save over $300 in labor by doing it then since the covers were already off. Great job Derrick! I’ve been coming to Chapman and seeing Derrick from the beginning and have always had great service. Thank you
Good service
Outstanding through the process of working with my Insurance company to complete repairs
great service
Cody is friendly and always takes such great care of my concerns. Efficient and always timely with my service. Happy to be a Chapman customer.
Jeep fixed always knew what was going on Couldn’t ask for more?
Very helpful
I have owned over 10 cars in the past 30 years . Currently driving a 2009 Chrysler Town and Country Van. Derek Goern is the best service advisor I have ever encountered. Very personable. Very knowledgeable about Chrysler service policies. Car is ready when he says it will be or he provides timely updates. ??????????
I called to get my 2016 Chrysler 300 in for a brake job. My Service writer Brian got me in the very next day! He was friendly and very Professional. The work was done in a timely manner, my car was washed. Great customer service! The only thing keeping me from giving a 5 star is I was quoted $294.64 when I picked up the car it was $529.23! Even with that though I would Highly recommend Chapman Chrysler Jeep.
All of the staff I interacted with were extremely nice and very professional. Especially Cory Johnson. Everything was done in a timely manner. Definitely would use this dealership again.
Chapmans service department is the most knowledgeable and overall the best in the Las Vegas valley.
In and out in a timely manner.
Vince did an outstanding job as always. He explained why 4 mounts failed at the same time.
Jeremy took care of me from the moment I dropped my vehicle off to when it was returned. Everything was A+ or 5 stars!
Great service and communication.
Elaine deserves a nice bonus for being absolutely great!