Excellent friendly service It was easy to get an appointment. I was made aware of all repairs I needed.
Derrick did an excellent job explaining to me what was going on with my jeep and gave me options and was extremely helpful. Working with him and the service team at Chapman was a pleasure.
The items of concern with the car were handled very well and efficiently with the assistance of sales Shea and service coordinator Richard.
all staff were very helpful and kind - Armando and Haben made for a very speedy and efficient experience
Jacob and Joe were amazing!! Jacob made sure I was getting everything I wanted out of what I was buying. Even single staff member I encountered even in passing was courtesy
Brian did an exceptional job of taking care of my car for service. I give him 10 stars.
The team at Chapman is awesome. I always have a great experience and this time was no different. They great you incredibly friendly and after the appointment they take the time to walk you through everything. Our Jeep “Ruby” is in great hands. Thanks Brian.
Exceptional service department service with Jeremy.
Vince Thompson and the entire Service Team are the best.
Excellent service!! A+++
I got it done with no problems I really safe when driving my Jeep
Just wanted to say that we appreciated everyone from Haban, Sergio and everyone else who transferred our things and who showed us the technology. They were all wonderful, courteous and just plain wonderful folks. We live 20 miles away and pass a couple other Jeep dealers...but we come to you because of the customer service.
Excellent job by all of the people involved in my new car delivery, It went smooth and without problems.
I would like to thank Derrick Goern for his professionalism, kindness and willingness to provide service for my 2014 Jeep Cherokee. I bought the vehicle in the Phoenix area and have moved north of Kingman, AZ. The car developed an oil cooler leak. The Chrysler/Jeep store in Kingman made it very difficult to get it worked on, pushing the repair date back several times. I called your dealership and talked to Derrick. Even though you were just as busy, he was willing for the repair shop to look at it. He also did an overall inspection of the car and found other items that needed to be addressed. He utilized my Mopar extended warranty on the oil cooler. Even though the items were rather expensive, I now have a car that is road worthy and running well. Thank you.
Our salesman Fred Zarebi was wonderful to work with. In fact this is our SECOND vehicle we bought from Chapman based solely on our experience with Fred. Thank you.
Jeromy was very nice and made sure my car was handled correctly within the shop for my service
We appreciate the great communication we received regarding status of our vehicle the whole time- haven’t received that in many years at various places. Good job!
My last 2 service appointments for my wife's 4xe has been a much better experience than before. I'm Not saying that previous ones were bad but since Ray became my advisor, he has taken it to the next level. I didn't have to wait more than a couple of day for an appointment. He consistently provide me with updates. If I know what and when to expect, then I can better plan my and my wife's busy schedule. His diagnosis of what the problem might be is always on-point! He's one of the best, if not the best, in the service team.
Our salesman (Cip) was great. He was friendly and helpful with all of our questions. He did everything he could when we were negotiating and got what we wanted. Use Cip for your next vehicle…
Thanks to Melissa for great customer service 10+
Really like the service crew at Chapman very professional
I arrived at 7:30 am for a complete inspection before my travel plans to California and I was driving home by 9:30. My 2020 Jeep passed with 100% in great shape.
I have been at your dealership now three times. My experience in the service department is always top notch.??????????? Three times I have been in there with my wife’s car & not one time was ever asked if I need any help with a car ? Or a water? No salesman ? Or saleswoman? Anywhere to be found ? Please call me I can elaborate more if interested? 4254226671
Great customer service
Very pleased with the way Vince handled our issues expeditiously, thoroughly and accurately. Thank you very much.
I have bought two Jeeps now from Chapman. By the way, I love Jeeps especially my new Grand Cherokee. My service advisor, Raul Sosa is excellent. He is, really, very thoughtful and knowledgeable.
the five star rating above is for the wonderful staff at Chapman however the original problem that the vehicle was in for was not fixed. The vehicle is a 2022 and from the time I purchased it the speed limits on the navigation have been incorrect on some of the roads and that was the reason for the visit. they did fix two recalls that were needed but the speed limits are still incorrrect i.e. if the speed limit is 35MPH the navigation shows 20MPH. this could cause a ticket if I had to depend on these limits because they also show 45 in a 35 zone. it appears the navigation needs to be updated or there is a glitch in the system. please advise
Staff was very helpful
The service crew was attentive, quick, and effectively took care of the problem.
Jeep SUV we purchased is the best. Thank you Ruth for helping us for this
Nelson is great. Very happy with our Jeep and the service We received. I highly recommend Chapman if you are looking for a jeep and ask for Nelson (salesman). You won't regret it. Very happy customer!!!!
No issues, everything was fixed.
I had a great experience
Cody Jackson at Chapman Chrysler crouton great I was in and out service was wonderful explain some upcoming service all me fully satisfied
happy when i got my car
Bought a car from this dealership and the customer service was Excellent. My sales person was Jacob Gillies and he has my Respect! He did everything he said he would during our buying process. Followed up when needed and made me and my wife's purchase extremely smooth. He was straight forward,no broken promises like some salesman do. We will be purchasing another vehicle there at Chapman's in another two months from now. I hope Jacob gets an extra bonus from his superiors for the extremely excellent work he is doing there and for Chapman's customers. Great Dealership!
Thank you so much for helping me get into the 2022 Jeep Grand Cherokee 4xe. I have wanted to go hybrid with its off-road capabilities! I want to thank Hanna Tshehaye for helping me all day. It was not her fault it took a while because I had negative equity in the other truck that I was trading in so I understood the process took time to get approved thank you to Alex that helping me by finding a way that I can get to the monthly payment that I want for this lease agreement. Thank you to Habeen in the last part of the finance area and got the protection no worries package during and at the end of the lease. Everything went smoothly. Thank you to all that were involve in my Deal.
Thank you to Vince for the friendly, fast and efficient service. I was in for two recalls and the work was finished ahead of the quoted schedule. Vince was very patient and explained everything to me in detail which I much appreciated. Thanks for the great service!
I was very happy with my Service Rep. She was really Great. Elaine Alumbaugh. Very easy to talk to and She was very easy to communicate with. She is truly a gem. Thank You for your service.
Been taking my Jeep there for service since I purchased many it years ago. Always well taken care whenever I bring it in for service.
I was just extremely pleased w/my service advisor Derrick. He always updated me and was proactive in making sure my car issues were addressed.
Went to Chapman Chrysler Jeep with recall notice issue and the issue was of repair was quickly scheduled and resolved. During further inspection, other potential problems were identified and corrected to my appreciation and satisfaction.
Very good service.....quick and efficient staff. Thank you!
I had great customer service from both of them, as well as the gentleman who helped us with the extended warranty information (sorry can't recall his name at the moment)
I had a very good experience with my sales people including Vanessa,Nick and Alex.
Could not find the pacifica I was looking for back home in Maui. Called over a dozen mainland dealers and Dwight and Antonio over at Chapman were the only dealers who went to work finding my car. Literally every other dealer just told me they didn't have what I was looking for and really wouldn't put any effort into helping me. Chapman went above and beyond to find me the exact vehicle I was looking for. They Arranged to have the vehicle brought in to their dealershipand even picked me and my family up from the hotel and brought us to the dealership. I was very happy with the service they provided and would recommend too give them a call if your in the market.
My Service Advisor, Brian Flaven Exceptional... Having issues with my Jeep, Brian stepped up to help me throughout the process. His knowledge and Understanding made this issue workable for me. Honestly without his input I would have been lost. Today, after this awful Pandemic, the World ?? has changed..most people Don't care about how anything except themselves!! Brian helped me with complete sincerity.. Thank you again Brian... And Thank you Chapman For making my issue resolved..
Every thing went great
Great customer service
Melissa was very helpful and fit my truck in when everything was totally booked up.
Great job Vince
Service on our Rubicon
Chapman Chrysler Jeep is the only place I will do business with from here on out.. I recently had a problem with my vehicle and my new service advisor Melissa... I only use first names for family.. Melissa informed me the part needed was on backorder. When the part came in, we still had a little problem that I didn’t quite understand. She introduced me to a gentleman named Gus ,Gus is the service manager for Chapman Jeep. Gus is a very knowledgeable and extremely intelligent individual. we had a very nice long interesting conversation. And decided a trade-in might better suit my needs.. he was not trying to upsell me, he was generally trying to figure the best solution for me. I explained my situation to him and then a few minutes later a gentleman entered the office and I met with Ryan. Ryan is the general manager of Chapman. I Knew Ryan’s name by all the reviews I had read on Chapman beforehand. and was very impressed how he would answer each negative review as well as the positive ones .Ryan Gus and I Had a nice discussion, and I was assured we would find something that would fit my needs.. Ryan personally took charge and put me in contact with the right people..my other family members Nick The sales manager Alex the sales representative and Dominic the finance manager. I also had phone contact with Sergio . This team worked their magic and put together a very fair deal for me. I was able to pick up My vehicle the very next day! There’s a slight silly thing with it but I’m sure they’ll find it very humorous when I bring it back in after the first of the year and I know I won’t have to write a review and have it answered these people are professionals.. I Thank Not Only These Folks but all of the Personnel that I had contact with while I was there .From the receptionists who laughed at my jokes to all the people on the floor that made sure I had everything I needed(they do Have the Best and easiest beverage machine)..And the Many I haven’t met yet! It was a true pleasure being there and doing business with All of them.. My New Family.
Great fast and quick service
Staff is awesome, you’re greeted right away and they keep you updated about any concerns.
My Jeep was repaired in a timely and efficient manner. Ray kept me informed throughout the process.
I can always get great service at you company
My vehicle was handled very well . The guy was so respectful and knowledgeable
Great service by Vince. We ask for him specifically when bring our Jeep in. We had a rather involved visit this last time, with extended warranty work on custom parts. Vince handled everything extremely professionally the whole way through. We really appreciate his efforts and demeanor whenever we deal with him.
A real pleasure working out a deal with another vet. Chris is a fair, honest, "Stand up Guy"!
Very satisfied with staff and the service I received. Would reccommend Chapman to my friends
Vanessa did an incredible job, very polite and knowledgeable, made purchasing a vehicle a great experience! Thank you.
Vince always takes great care of his folks every hero I’ve had he is my man! His team and all at Chapman are excellent thanks guys
Thanks to Jeremy and is crew! Always attentive and assist me with all my inquiries:) Thanks always and I will Always be a Chapman customer
Thank you to Jeremy and his service team for always assisting my issues and resolving them. They are the best to handle all my concerns:)
Great customer service.
Utilized my extended warranty, provided me with a ride within n 10 miles and ready as promised.
I had a fantastic experience buying my Jeep Rubicon 4xe from start to finish! Danny Loomis exceeded my expectations every step of the way: from helping me order specifically what I wanted, and keeping me updated during the build, to providing an efficient and educational process when picking up the Jeep. The personalized service from Danny makes me want to buy another vehicle! When I do, it will be with him!
Brian is always personable and explained the lovely nail embedded in my tire. Brian also recommended great place for breakfast and over delivered on the time it took!!! Brian also heard my pain with my chalk board sounding breaks which is a pain point for me and my car. It is a bit better. Thank you
Do quickly at a price I felt was quite fair.
I’ve bought 2 cars from Chapman . Bringing my cars in for repairs they always do a great job.
Good, wasn’t aware tire rotation was an extra $25
Elaine was friendly and knowledgeable! She explained things and gave me options!
Vincent and team did a fantastic job. Thanks!
Quick and easy. Nice also for some follow work to get done. Good group there
I have been with your Dealership since 2004! I’m happy to say that Vince Thompson & Staff has continued to provide excellent service and very knowledgeable service!! ??
Elaine in service explained everything, was courteous and professional while being friendly and kind. Nico picked us up from home, he was also all of the above.
Upon arrival my issue was dealt with, a plan was put in place and I left with a loaner vehicle. The personnel saw that every detail was met and eventually I received my vehicle early with an pleasant conclusion
Friendly and helpful staff. The new waiting room is really nice.
Great sales staff knowledgeable Fantastic customer service and delivery
Melissa took great care of me (and my car). I needed to get a new set of tires for my Grand Cherokee and she got everything done quickly.
Ray Alkasem was my service advisor and he was awesome
He was very knowledgeable and professional. He kept me updated on the progress of my Jeep’s service visit. I am and was happy with Chapman.
Everyone was friendly and helpful
Great Customer Service. Very respectful. She (Ms Elaine) listens to her customer. I called her to ask something, eventhough its been already taken care of, she still called me back to make it sure its been settled. The guy with her in the booth was also nice. Keep up the good work guys. Thank you
Jeremy did an excellent job of getting the parts, a loaner car and the work done in a day!
Great customer service
Bryan did an excellent job
Really very good customer service as always
Once again service start at Chapman exceeded my expectations and delivered outstanding service. Friendly, professional and accommodating service is the standard at Chapman.
Jeremy and the team are excellent in service, courtesy, and true professionals!!
Experienced polite and caring staff in Service Department, and they were able to address the issues in a timely manner. Great communications.
Gus was a pleasure to work with
Got good service on my car but have two areas of weakness. You did not add Nitrogen to my tires like I asked for. Hard to find other places Called service rep. to discuss this and did not receive a return call